Investment Processor

Church & Missions Full Time

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Full Job Description

Organization Profile
The primary mission of the LCEF is to provide financial resources and related services for ministry, witness, and outreach of The Lutheran Church – Missouri Synod. In so doing it shall raise funds primarily through the issuance of corporate notes and other debt instruments. Its assets shall be used exclusively for the following: To provide financing and services for the acquisition of sites; the construction of facilities; the purchase of buildings and equipment; operating expenses; professional church worker education; the residential housing needs of professional church workers; and other purposes approved by its governing board consistent with the ministry and mission of the Synod under policies approved by the Board of Directors of the Synod.

Reporting Relationships
Reports to the Supervisor of Investment Processing.
Works closely with all Investment, IRA, ES Specialists and Processors.
Works with the Customer Relations Specialists in Marketing.
Works with various LCEF Departments: IT Core Systems, Loan Processing, Accounting and Compliance.

Essential Job Functions
Balances and prioritizes transactions prior to data entry, in accordance with department policies and procedures.
Builds customer profiles using personally identifiable information (PII) and completes required screenings to ensure compliance with CIP regulations, BSA, Red Flag Act, and the USA PATRIOT Act.
Reviews data entry for accuracy and completeness and evaluates scoring responses for ID Verification, OFAC, and Qualifile. Escalates failures and irregularities to supervisor or manager for secondary review.
Utilizes best practice principles to assess incoming requests, verifies signer is authorized to act, and ensures all required documents are present to proceed with the transaction. (Required documents may include death certificates, power of attorney papers, revocable and irrevocable trust agreements, guardianship papers, etc.)
Interacts with investors, financial institutions, attorneys, etc. to clarify requests, obtain additional documentation, or explain the basis for denying a request.
Receives, verifies and initiates wire transfer requests per guidelines and in accordance with established dollar limits.
Researches customer inquiries regarding prior transaction, evaluates the merit of claim, utilizes problem-solving skills to determine the appropriate resolution. Consults with supervisor/manager as needed.
Reviews imaged transactions for accuracy and completeness. Reports errors to team leader.
Assists with training of new team members.
Recommends changes and/or updates to department processes and procedures.
Participates in special projects to test new products, evaluate procedural changes and create new or modify existing workflow modules.
Performs other duties as assigned within the department.

Education and Experience
Minimum of a high school education.
Minimum of two years of experience at a financial institution with emphasis in deposit operations or personal banking products and services.

Competencies (Knowledge, Skills and Abilities)
Excellent verbal and written communication skills.
Strong data entry skills with attention to detail.
Solid organizational and time management skills.
Exercises discretion and judgement in confidential matters.
Experience with Microsoft Office (Word, Excel, etc.)

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