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PURPOSE

 

According to prescribed policies and procedures, under the supervision of the Property Manager or Senior Property Manager, assists in all operational and financial aspects of the property or properties.

 

ESSENTIAL FUNCTIONS

 

Under the direction of the Property Manager or Senior Property Manager, the property operates within HUD and LIHTC rules.

• Complies with company policies and procedures, fair housing laws, state landlord and tenant laws, and Low Income Housing Tax Credit (LIHTC) section 42 rules. Operates within HUD guidelines and communicates directly with regulatory authorities (typically HUD) and owners to resolve management issues.
• Prepares amendments, extensions, and supporting schedules for maintaining rental assistance contracts (Section 8) and property management agreements.
• Ensures that waiting lists, resident files, and other documentation complies with all HUD and LIHTC rules and regulations.

 

Under the direction of the Property Manager or Senior Property Manager, maintains occupancy levels and good owner and resident relations.

• Performs or oversees marketing and leasing functions to maintain budgeted or more excellent occupancy for the property.
• Be familiar with the requirements of the Tenant Selection Plan. Be able to implement and explain the occupancy requirements, the Lease Agreement, House Rules, and any applicable addendum.
• Implements effective resident retention programs, such as move-in and service follow-up. Maintains good resident relations.
• Develops and maintains good relationships with owners, partners, and Boards. May include attendance at Board meetings, fulfilling any reporting requests,s and providing regular informational updates.

 

Under the direction of the Property Manager or Senior Property Manager ensures that vendors are paid timely and accurately.

• a. Checks invoices for accuracy and enters invoices into the e-pay system for payment.
• b. Assists with reserve process.

 

Assumes responsibility for establishing and maintaining effective communication, coordination, and working relationships with residents, co-workers, community leaders, owners, management, vendors, and service providers.

• Keeps management informed of area activities and any significant problems or maintenance concerns.
• Attends and participates in meetings as required. Completes required records and reports.
• Assists vendors and service providers as needed.
• Conduct and document marketing efforts in adherence to the current Affirmative Fair Housing Marketing Plan.
• Concerning Resident Rights, ensures all residents and staff are treated with respect and dignity. Reports all complaints made by residents and families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property, and any other corporate compliance items, drug-free workplace, safe work practices, and all federal, state, and local regulations and laws immediately.

 

Assumes responsibility for related duties as required or assigned.

• Manages internal and external relationships, exercising appropriate communication and interpersonal skills.
• Assumes leadership role of the property in the absence of the Property Manager.
• Must be knowledgeable and adhere to fair housing laws. Review leasing activities and practices to ensure they meet all applicable fair housing laws.
• Completes assigned training.

 

EXPECTATIONS

• Property meets all Fair Housing Standards, Waiting List Standards, Qualification, and Certification Rules. Maintains Tenant Files in an organized manner. MOR score and State Agency Reviews are possible indicators.
• Yardi scores at or above company standards.
• Property is adequately maintained - interior and exterior. REAC score or State Agency Reviews are possible indicators.
• Property meets or exceeds Occupancy standards. Reports are submitted promptly.
• All responsibilities are carried out in a manner consistent with National Church Residences' Core Values of Mission, Compassion, Leadership, and Professionalism
• Adheres to all policies, procedures, terms, and conditions outlined in the National Church Residences Employee Information Guide (EIG), Policy and Procedure Guide (PPG), and facility handbook, including, but not limited to, corporate compliance, drug-free workplace, safe work practices, all federal, state, local regulations and laws.
• Achieve acceptable Resident Satisfaction score as measured.
• Ability and means to travel on a flexible schedule, proof of liability, and property damage insurance on the vehicle used are required.
• Performs other duties as assigned.

 

JOB SPECIFICATION SHEET

Education: Must have a high school diploma or equivalent.

 

Experience: One or more years of general office, customer service, or sales and marketing experience.

 

Skills/Abilities: Good communication, comprehension, and interpersonal skills. Working knowledge of Windows, Microsoft Office Suite, and the internet will be demonstrated by passing a computer literacy test score. Must have a working knowledge of computer or tablet software.

 

Mental: Must have the ability to understand data and carry out verbal and written instructions.

 

Licensure: None.

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Vision: The degree of hand and eye coordination applied to job requirements that induce visual strain—Regular: Consistent with standard workflow.

 

 

Regarding the job description, estimate the daily time spent performing the following activities.

 

Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus

 

R = Climbing S = Stooping Lifting / Carrying; S = 10-25 lbs.

F = Standing R = Pushing S = 26-50 lbs.

S = Sitting R = Pulling R = 51-75 lbs.

F = Walking S = Driving R = 76 plus lbs.

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Consequences of Errors: Limited monetary responsibility.

 

Supervision Received: Occasional supervision. An employee works on a definite objective using a wide range of procedures. Plans and arranges their work, referring unusual matters to the supervisor.

 

Reasoning Ability: Applying common sense understanding to carry out detailed instructions.

 

Mathematics Ability: Ability to perform math skills including adding, subtracting, multiplying, and dividing; to perform the four basic arithmetic operations with money; to perform functions with the assistance of a calculator or Excel spreadsheet.).

 

Language Ability: Ability to communicate and understand English.

 

Working Conditions: Acceptable; some distractions. The worker is subject to change inside and outside temperatures which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees) Worker is subject to somewhat deplorable work conditions; elements such as noise, dust, heat, and oil exist but not to the extent of being continuously disagreeable.

 

At National Church Residences, our mission is to support the health and safety of our employees and the seniors we serve. As a result, offers to successful applicants will be contingent upon compliance with National Church Residences' COVID-19 Vaccine Policy. Before their anticipated start date, successful applicants must provide proof of complete COVID-19 vaccination, or secure an approved accommodation because of a disability (as defined by the ADA) or a sincerely held religious belief, practice, or observance (as defined by Title VII).

 

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, ancestry, military status, disability, genetic information, and other characteristics protected by applicable law.

 

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