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POSITION SUMMARY
The Director of First Impressions provides oversight of the First Impressions Ministry to extend a Red-Carpet welcome to all guests and attendees as they drive onto the parking lot, enter the building, and navigate the common areas and worship center.
ESSENTIAL FUNCTIONS
Implement a first-rate ministry of welcoming and hospitality as part of the overall assimilation plan of the church.
Possess a passion for the church's Red-Carpet Standard (H.E.A.R.T.), committing it to memory, articulating it regularly in all meetings, and instilling it in all First Impressions volunteers.
Responsible for recruiting, onboarding, scheduling, and training volunteers.
Facilitate communication between volunteers and the ministry of interest.
Develop and maintain the church's First Impressions master plan, including a ministry handbook in which the philosophy, strategy, and roles of service are clearly articulated, and the necessary resources are outlined.
Oversees and regularly evaluates the comprehensive guest experience for all regular services, special events, and ministry programming of the church.
Optimizes technology and media for use in First Impressions.
Works cooperatively with all ministry departments and staff to strengthen First Impressions and to cultivate a First Impressions/Red Carpet mentality in all departments and ministries.
Explores and pursues associations and networks among other First Impressions staff members at vibrant and growing churches.
Proposes the annual First Impressions budget.
Performs other job-related duties as assigned.
REQUIRED QUALIFICATIONS
A sincere desire to see others grow spiritually.
Must have a growing and mature personal relationship with Jesus Christ.
Work the core business hours of Sunday-Thursday.
Must demonstrate a passion for the ministries of welcoming and hospitality as Great Commission strategies.
Must be highly relational and engaging.
Experience effectively managing volunteers.
Must have exceptional organizational and follow-up skills with the ability to manage multiple tasks and teams simultaneously in a fast-paced setting.
Must be able to assess, critique, and continually improve systems.
Attention to detail is critical and fundamental.
Must be able to troubleshoot and correct problem areas.
Ability to develop good relationships with a wide variety of people groups with the capability to motivate and encourage others.
Superior leadership skills.
Must be adept at oral and written communication, make effective presentations, and interact professionally with all FBA staff members.
Ability to be flexible and shift priorities to meet departmental requirements.
Must be proficient with programs in the Microsoft Office suite, such as Word, Excel, and PowerPoint.