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Member Service Representative
Job Position: Member Services Representative
Summary: Our busy, not for profit faith-based office needs a dependable, well organized
Member Service Representative that will provide administrative support to the Church Women
United members. This position requires the ability to work independently by coordinating and
managing projects from initiation through delivery, and the ability to work in a time sensitive
environment to manage a wide variety of activities.
Position: Reporting to Executive Director and/or National President
Roles and Responsibilities: The role of the Client Relations Specialist is to accomplish the
following:
Exhibit a professional, friendly and courteous demeanor in interactions with
National Board, office staff, CWU members and partners
Maintain a high level of customer service skills
Will be first point of contact for incoming calls. Facilitates all
troubleshooting and/or issues pertaining to Church Women United
matters.
Utilize various office equipment efficiently
Will be responsible for general filing, data entry, updating CWU forms and
materials, printing, and distribution of certificates, celebration materials
and other CWU material.
Will assist with the processing and tracking system of accounting, payments
and/or invoices from donors, vendors and members.
Assist with administrative duties for national projects.
Will manage CWU store orders (placing, shipping, tracking)
Perform other related job duties and projects are required
Will be the liaison between the national office and membership
Must familiarize yourself with Church Women United programs, initiatives, e
Essential Qualifications and Skills:
Must have a strong faith background with an affiliation to a participating
denomination
Must exhibit a professional attitude
Strong organizational skills that reflect the ability to perform and prioritize
multiple tasks seamlessly with excellent attention to detail and be adaptable to
various competing demands.
Must be able to work independently
High level of written and verbal communication skills
Must be able to achieve high performance goals and meet deadlines in a fast-
paced atmosphere.
Reliable, punctual attendance is an essential function of this position
Highly resourceful team-player with solid interpersonal skills, with the ability to
build relationships with staff, CWU members, partners.
Must have a solid knowledge and expertise of Microsoft Office 365
Education and Experience Requirements:
High school diploma (required), Associates degree/Bachelor’s degree in business
administration is preferred
Will consider minimal 3-5 years of experience in office administration
Not for profit experience recommended
Work Environment: An executive office setting that is quiet and fast paced