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The Organization
The enduring fame of Old North began on the evening of April 18, 1775, when church sexton Robert Newman and Vestryman Capt. John Pulling, Jr. climbed the steeple of Old North Church and held high two lanterns as a signal from Paul Revere that the British were marching to Lexington and Concord by sea across the Charles River and not by land. This fateful event ignited the American Revolution. Old North Church is Boston’s oldest surviving church building and welcomes 150,000 visitors each year as one of the Freedom Trail’s most visited historical sites.
Old North Illuminated (ONI) inspires active citizenship and courageous, compassionate leadership by interpreting and preserving the Old North Church & Historic Site. Old North Illuminated serves a wide audience by creating meaningful experiences through educational outreach, site-specific programming, and historical analysis. Old North Illuminated, (formerly the Old North Foundation of Boston, Inc.) was established in 1991 as a 501(c)(3) non-profit organization independent of Christ Church in the City of Boston (the Episcopal congregation of Old North Church). Learn more at www.oldnorth.com
Recent Press:
- https://www.bostonglobe.com/2023/02/22/arts/old-north-church-illuminated-brings-black-indigenous-histories-light
- https://www.wbur.org/radioboston/2023/02/23/old-north-black-indigenous
- https://www.wcvb.com/article/cityline-feb-13th-segment-1-cacao-and-colonial-chocolate/39038181
The Position
The Manager of Customer/Visitor Experience (Manager) will join a creative and dedicated team who are committed to providing visitors with an engaging, informative, welcoming, and professional experience at Old North Church & Historic Site. The Manager will ensure the day-to-day quality of the visitor experience and will be responsible for frontline interpretive staff management as well as familiarizing all staff (part-time and full-time) with the onsite experience. The Manager will also be responsible for scheduling and coordinating group and school tours. To be successful in this role, you must have an interest in history/tourism with operations and customer service experience, an effective and warm team leader, detail-oriented, and accustomed to working within a small team. This is a full-time position that reports to the Associate Director of Education and works closely with the Retail and Operations department.
We encourage applicants who have not worked in historic sites but have customer service and staff management experience in fields such as retail, hospitality, etc.
Responsibilities include:
Interpretation and Education
- Hiring, training, coaching and supervising between 20-35 part-time seasonal staff educators
- Scheduling and payroll for frontline staff educators
- Training all full and part-time staff on the visitor experience with the goal that all staff members can speak knowledgeably about tours and interpretation
- In coordination with the Retail Operations Manager, ensuring that all interpretive staff have the opportunity to learn the operational skills required for basic retail and ticketing functions
- With the Associate Director of Education, implementing and training staff on new exhibits and programs
- Leading private or specialty tours and ordinary on-site interpretation as needed
Group Sales
- Coordinating booking with group tour operators and ensuring proper staffing for group visits
- Following up with group operators to assess areas where we are successful and where the visitor experience can be improved
Management
- Providing on-site management Tuesday through Saturday, 9:30 am - 5:30 pm as well as periodic before and after hour events.
- Strategizing with the management team to achieve admissions and group sales revenue targets
- Supporting the Marketing and Communications Manager and Executive Director in their marketing and fundraising efforts
The ideal candidate will:
- Have the highest standards of customer service
- Thrive on variety and change
- Value teamwork and collaboration
- Enjoy working and interacting with people
- Love problem-solving
- Be organized and flexible
- Have a curiosity about history and for sharing it with others
Qualifications
- At least two years of managerial experience including, but not limited to, hiring, training, scheduling and coaching staff
- Two or more years experience with logistical operations in a customer-facing industry
- Competency in Google tools and/or Office programs; familiarity with ticketing or point of sale software systems a plus
- The site is open Tuesday-Sunday for most of the year. This Manager works Tuesday thru Saturday. Managers share the responsibility of staffing holidays and take comp days for holidays worked.
- Given the nature of our site, ability to climb stairs, negotiate tight spaces and carry items of up to 25 pounds.
Job Type: Full-time
Salary: $50,000/year
Compensation and Benefits: ONI offers its staff a robust compensation and benefits package including health and dental benefits, long-term disability and life insurance, and a retirement plan with an employer match of up to 9%.
To apply:
Please send a cover letter and resume to Catherine Matthews, Director of Education, at jobs@oldnorth.com. Applications will be accepted until the position is filled. Old North Illuminated is an equal opportunity employer and welcomes a diverse pool of candidates in this search.
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- Day shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Boston, MA 02113: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person