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Qualifications
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Bachelor's degree in related field or equivalent experience
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Supplemental learning via recognized UX programs and/or conferences
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Minimum of 4 plus years experience
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The incumbent must possess the fundamental concepts, practices, and procedures of user experience as related to user research and user testing
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Proficiency in planning, conducting and analyzing user research and test results and knowledge of customer interview and testing techniques are required, such as:
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Knowledge of basic user research and testing methods such as usability testing, surveys, moderated studies, etc
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Strong oral communication skills: interviewing, questioning, presenting
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Strong written communication skills writing plans and testing results and trends
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Excellent collaboration skills The incumbent must use independent judgment to make decisions both inside and outside normal work scope
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The incumbent must have a demonstrated desire to work as a collaborative member of a team
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The incumbent must be a “self-starter” with a demonstrated ability to manage multiple projects simultaneously while meeting deadlines
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The ability to astutely implement client and manager direction in a humble manner is essential
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Solid communication skills are essential
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This position requires a working knowledge and proficiency with user research and testing tools and platforms such as Zoom, userinterviews.com, and usertesting.com
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Client and team interfacing ability with confidence
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Strong interpersonal skills and effective relation building capacity with clients, team, and manager
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Strong project management skills and organizational skills
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Strong creative and innovative skills
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Ability to use strong analytical and design skills to solve complex issues and support team success and continuous improvement
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Must be detail oriented and well organized
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Preference for onsite work in Boston, but may possibly work remotely with periodic visits to the Boston office as needed
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Engagement with Christian Science
Responsibilities
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The Staff User Experience Researcher supports the global user research and testing activity of The First Church of Christ, Scientist [TFCCS] and of the Christian Science Publishing Society [CSPS]
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The user research and testing service operates as a center of excellence [CoE] to maintain appropriate quality and consistency across the organization
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P&DSG collaborates with client departments to develop and implement the overall user research and testing vision of the publications, products, communications, marketing and promotional materials of TFCCS and CSPS
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Under the direction of the User Experience Manager, and in support of the Senior User Experience Researcher, the incumbent carries out all functions of this position in alignment with the organization’s vision and mission and the department’s principles
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This position represents the Staff User Experience Researcher who may participate in agile product development as a cross-functional team [CFT] member or subject matter expert [SME] as assigned
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CFTs are structured and empowered to organize and manage their own work in such a way as to complete the priorities established by the Product Owner with quality ensured by the Design CoE
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CFT work may include but is not limited to conducting user research, user testing, analysis of research and test results, and recommendations that drive development and improvement of customer/user experience for digital products, websites, print publications and materials, promotional materials, events, etc
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There is also an opportunity to participate in developing user experience design solutions
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This position also implements user research and testing projects independently and in collaboration with P&DSG management, P&DSG staff, client department management, and client department staff
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Work collaboratively with client departments under the direction of the User Experience Manager, and in support of the Senior User Experience Researcher, to understand, coordinate, and support user research and testing needs
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Participate in a continuous agile product development framework
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Attend CFT events and client department meeting as needed
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Self-organize and manage work
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Use independent judgment to make design and service decisions
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Participate in customer interviews and user tests
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Share progress with stakeholders on a regular basis
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Provide user experience design opportunities in response to research and testing findings such as developing user flows, information architecture, wire frames, and page layouts
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Planning, conducting, and analyzing and presenting user research and testing (55%):
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Work with CFTs and client departments to design quantitative and qualitative research approaches and test plans
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Collaborate with team members involved in analytics, A/B testing, and other quantitative research
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Propose the appropriate level, method, and timing of research and testing
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Participate in and conduct user testing for CFTs and client departments where needed
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Document findings from user research
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Provide analytical insight and support for user testing activity
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Translate research and test findings into actionable recommendations
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Assess the effectiveness of research and testing
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Develop comprehension of the strengths and limitations of the different research methods, inclusive of when and how to apply each
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Explain research and testing methodology, concepts, and findings to clients and to other collaborating personnel in a clear, simple, and relatable manner
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Work with CFTs and client departments to identify and recruit the appropriate target audience for a study;
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Coordinate with CFTs and client departments when needed to schedule user research testing; act as a backup to user testing schedulers on CFTs and for client departments
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Support the development of testing templates and guides for CFTs to utilize which includes maintaining documents within a library of resources
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Develop pool of testers for CFTs and for client departments
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Suggest improvements to operations
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Advancing User Research And Testing Practice And Excellence Under The Direction Of The User Experience Manager, And In Support Of The Senior User Experience Researcher (5%)
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Monitor work with with the CFTs, client departments, CCC, and PMO to ensure proper standards are adopted on an organization-wide level
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Collaborate with the User Experience Manager to develop and maintain the Center for User Research Excellence
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Suggest improvements to the Center for User Research Excellence
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Supervision : Reports to User Experience Manager