Funeral Service Assistant

Archdiocese of Los Angeles
almost 2 years ago
Funeral Service Part Time

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FUNERAL SERVICE ASSISTANT

Location: Calvary Mortuary, Los Angeles

Status: Non-Exempt, Part-Time

What We Are Looking For

In joining our team, you are joining a dynamic group of diverse individuals committed to the Corporal Works of Mercy. What we do is much more than a job or a career. If you feel called to be of service, we invite you to explore our career opportunities.

POSITION SUMMARY:

Under the general supervision of the Location Manager, the Funeral Services Assistant interacts with families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. In addition, this position may perform various services and client relations activities while establishing and maintaining effective communication of efforts with mortuary office administrative staff, parish priests, and mortuary officials.

ESSENTIAL FUNCTIONS:

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

  • Set up and assist with viewings, funeral services, memorial services, etc.
  • Directs calls to appropriate team members.
  • Greets and receives families and other persons entering the office for information and assistance. Answers questions, escorts visitors, researches patron files and records, and assists as needed.
  • Attends interment services of client families. Expresses personal interest and concern for the family.
  • Maintains a friendly attitude while offering assistance and guidance to all persons entering the location.
  • Assists passengers in and out of limousine with particular emphasis and patience are given to tdisabledped and elderly.
  • Assists in the set-up of services and the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home, chapel, church, oranother placee of service.
  • Drives the hearse, family limousine, or another vehicle in the funeral procession and other funeral-related activities.
  • Prepare and coordinate memorial materials.
  • Performs other duties as assigned

MINIMUM QUALIFICATIONS

Education and Experience

Any combination of education and experience is likely to provide the required knowledge, skills, and abilities, typically:

  • Associate or Bachelor’s Degree preferred.
  • Valid Driver’s License, good driving record, and automobile insurance.

Knowledge, Skills, and Abilities

  • Active member of a Roman Catholic faith community.
  • Communicate effectively in written and oral form.
  • Develop and maintain effective working relationships.
  • Must be able to read and interpret Mortuary policies, procedures, contracts, and customer files such as proper internment records.
  • Provide excellent customer service skills by responding to common inquiries or complaints from customers, co-workers, or business community members.
  • Effectively present information to patron family members, co-workers, and management.
  • Ability to follow multiple pending requests through to completion.
  • Ability to organize and coordinate projects.
  • Calculate figures and amounts such as discounts, interest, proportions, and percentages and apply basic mathematics concepts.
  • Ability to concentrate and complete moderately complex forms.
  • Work independently with initiative and little supervision.
  • Maintain confidentiality.
  • Understanding of Christian Burial in the Catholic Church.

Physical and Environmental Requirements

  • Sit for sustained periods daily.
  • Perform tasks requiring intermittent bending, stooping, and walking.
  • Requires ability to lift or move objects 50 pounds or more frequently.
  • Sustain frequent movement of the fingers, wrists, hands, and arms.
  • Ability to express or exchange information using the spoken word.

Our Benefits include:

  • Health Insurance (Medical, Dental, and Vision)
  • Mental Health Services (Employee Assistance Program)
  • Pension Plan
  • 403B Plan
  • Vacation & Sick Time
  • Paid Holidays
  • Employee Discount Programs (24hr Fitness, LA Fitness, Hotel Engine, Great Work Perks*)
  • *Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts)

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