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JOB SUMMARY:
Answer agency phone line to direct consumers to the appropriate department sought. Attend clients and direct inquiries on the phone and in-person for walk-ins. Supply information regarding the organization to the consumers.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Answer the telephone, screen and direct calls. Will take and relay messages as needed
Responsible in providing information to callers
Greet persons entering organization and direct persons to correct destination
Deal with queries from the public and consumers
Ensure knowledge of staff movements in and out of the organization
Monitor visitor access and maintain security awareness
Initiate consumer data entry in HMIS or AWARDS system
Provide general administrative and clerical support
Prepare correspondence and documents
Receive and sort mail deliveries
Schedule appointments and maintain appointment log either manually or electronically
Monitor and maintain office equipment
Control inventory relevant to reception area; tidy and maintain the reception area
Manages time and works independently with accuracy and complete adherence to the policy and procedures
Responsible for other duties that may be assigned from time to time to support the effective and efficient operation of Catholic Charities
QUALIFICATIONS:
College degree preferred or equivalent work experience. Minimum 3 years' work experience in related field.
Knowledge of NJ Housing programs and community resources.
Strong Customer Service skills
Bilingual Spanish required.
Ability to work independently.
Good writing and speaking skills.
Strong organizational skills.
Knowledge of Microsoft Office and CMS database.
Great Benefits: For full time positions, (30+ per week) we offer:
We provide PAID training
Medical/vision and dental
Life insurance (agency-paid), supplemental life insurance (employee-paid)
Accidental/Critical Illness Insurance
403B (with company-matching)
Generous paid time off
Employee discount programs (i.e., travel, movies, cellphone), etc.
Collaborative team environment
Career growth opportunities