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Catholic Charities Community Services is currently looking for qualified candidates to fill Case Manager position in our Community Outreach Services department. This unique position’s primary function is to fulfill Catholic Charities commitment to help individuals and families move from managing day to day crises toward longer term solutions. An integral part of the infrastructure, this position provides Case Management and crisis intervention to a broad population of individuals and families seeking assistance in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, goods, advocacy, access to benefits and relevant resources. Fluency in both English and Spanish is required.

Essential Duties and Responsibilities:

• Provides in-person Case Management to a broad population of individuals and families including immigrants, senior citizens, people who are homeless or facing homelessness etc.
• Provides effective engagement, assessment, service planning and follow up using a strength’s based and client-centered approach.
• Conducts thorough assessments beyond the presenting need and develops a service plan that affirms income inequality and simultaneously plans toward individual empowerment.
• Provides interventions through the lens of trauma-informed care.
• Provides services to the whole family including parents, children and grandparents and identifies and builds upon support systems and community networks.
• Develops an approach to working with individuals and families that takes into account applicable principles from motivational interviewing.
• Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, goods, advocacy, benefits access and access to relevant resources on an as needed basis.
• Develops a comprehensive understanding of the complex social service system and helps clients navigate these systems accordingly including Covid-19 related services.
• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
• Develops a capacity to provide or ensure access to a wide range of social service benefits and helps develop and maintain a network of high-quality resources, including Covid-19 related resources.
• Enters all information into a Data Management System, meets program deliverables in a timely and efficient manner, and understands the significance of documentation to funders and other stakeholders.
• Completes all requests for financial assistance and gathers relevant supportive documentation in a timely, efficient and thorough manner.
• Actively participates in weekly supervision, attends and participates in monthly Department meetings, community meetings, trainings and other agency-related activities.
• Assists at other sites as needed including Manhattan, the Bronx and Lower Westchester County.
• Other job-related duties as assigned.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

Qualifications:

• Bachelor’s degree plus four years of experience in the social services field or entry level MSW.
• Bilingual English/Spanish required.
• Excellent interpersonal skills: the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Travel for home visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Assess and work in varied home environmental conditions, possibly including vermin/bedbugs.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.
• Remain in a stationary position at a workstation and use a computer approximately 60% of the time.
• Frequently sit for long periods attending meetings.
• Pack and carry food pantry bags on a limited basis.
• Must have sufficient home internet access to perform remote work activities.

COVID-19 Adjustment: Position will be onboarded virtually. Potential to orient to the physical office space in person depending on CDC and agency requirements at the time of onboarding. Updates to protocol are implemented on a regular basis.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.

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