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Job Details
Full-time
Estimated: $32,000 - $44,000 a year
Qualifications
- Accounting
Full Job Description
Institutional Commodity Services (ICS)
Customer Care Representative
July 2021
Position Description:
Institutional Commodity Services (ICS) is the central purchasing office for parishes, schools and Catholic institutions in the Greater New York area. Founded and headquartered in the Archdiocese of New York, it also serves the Archdiocese of Newark and the Dioceses of Albany, Bridgeport, Brooklyn and Camden.
The Customer Care Representative is a full-time position. The Customer Care Representative is responsible to help customers place orders. This includes all matters associated with the order, as well as issues that may arise after delivery or within the vendor’s warranty period. The Customer Care Representative reports to the Customer Care Manager.
Key Responsibilities:
Work closely with customers and vendors to respond to customer inquiries and fulfill o
Generate purchase orders for customer orders with
Process all invoices for
Maintain information on Lawson
Process recurring invoices from the ICS
Follow up open orders to ensure timely
Work with vendors on price changes, special requests, open
Interface with vendors and accounting on billing discrepancies and credit
Investigate and resolve customer disputes and communicate results to accounting
Review customer accounts for outstanding invoices when taking new orders; report findings to the accounts receivable
Maintain time sheets and leave requisition requests for JCS
Assist Manager of Accounting with monthly and year-end closing responsibilities and year-end audit
Assist Senior Accountant and Executive Director with special projects, as
Collaboration:
Assist Accounting staff as needed in tasks including:
Transmit checks received at 1011 to lockbox; apply payments received to customers’ accounts; enter daily cash receipts for JCS services, cafeteria, and commission areas into Lawson accounting
Follow up customers with outstanding invoices greater than 60 days; help establish payment arrangements, if needed. Enter comments into Lawson accounting system.
Work with customer care team, vendors, product specialists and accounting.
Interested candidates should send a cover letter and resume to:
Theresa.Cullen-Seidel@nyics.org