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ESSENTIAL DUTIES AND RESPONSIBILITIES: (Includes the following. Other duties may be
assigned)
- Responsible for supporting print/copy/scan requests from BU/CU’s on a timely basis
while ensuring a high degree of accountability in reproducing physical documents
and completing electronic print file requests accurately.
- Performs all printing and scanning related functions on related system applications
(Uniflow, OMPlus, Fiery, and PB systems) and print queue management, document
and file manipulation, document conversions, addressing and mailing software and
bar coding systems.
- Performs and generates highest possible image quality utilizing print management
tools and graphic applications while maintaining optimum performance of all print
production devices and related systems including convenience copier equipment.
- Monitors all general e-mail requests while acknowledging and ensuring effective
communications for supporting and job completion is provided on a timely basis.
- Adheres to departmental policy guidelines and procedures as well as achieving high
standards for quality control on an enterprise-wide basis.
- Assists Manager of General Services in maintaining departmental records, bill
coding, processing, and usage reports. Also, maintains and assures accountability for
processing mail and mailing expense records.
- Performs and maintains effective troubleshooting methods to help identify system or
equipment related problems, identifies errors and root-cause while escalating,
tracking and logging service calls and meet equipment performance objectives for all
center and convenience copier and related systems.
- Document, maintain and report issues with all MFD’s and schedule all support
through contracted vendors.
- Involved in supporting special projects or during special events as needed.
- Process outgoing overnight courier and outside messenger requests.
- Attends off-site training related to all mail and copier equipment.
- Performs and backfills on all General Service related duties as required.
- Receive and process all overnight packages such as USPS, Fed Ex and UPS
through our PB Arrival System for internal tracking.
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS to perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.