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The Hospitality Coordinator is responsible for building a culture of hospitality at Church of the City New York by providing oversight of systems and project management alignment. There are several large scale events annually and more are being planned. The Hospitality Coordinator will set up and run the systems in which the hospitality team will operate. They must have the special skill set to lead spiritually as well as administratively and with plenty of ideas and vision. This job requires a flexible 40+hr/week schedule and is heavily administrative in order to accommodate Sunday gatherings but also the obligations of seasonal events, and the project management and event planning to make these happen. This person must have a heart to go above and beyond to serve and love others well. They must have an understanding of administrative, and organization practices for event planning. They must have the personality to welcome and put others at ease, carry vision, while also having high energy, clear communication skills, organizational/administrative skills, and gifts of hospitality and service. They must have room design skills and experience, in order to create visually appealing aesthetics that match the space and event, as well as clear signage to welcome and newcomers. This person must be able to manage a variety of tasks simultaneously. They are responsible for carrying the heart and vision of our church, and for translating this in such a way that new people to our community can easily get connected to the heart of our church and the heart of God. They need to keep abreast of our church offerings and calendar so they can easily connect new people into groups, courses, events, and serving teams. Finally, they must creatively oversee and plan welcoming events that invite people into the church community and connect them with others. Requirements Essential Duties and Responsibilities (Other relevant duties may be assigned): Sundays • Build out the PCO Hospitality team roster. • When/Where scheduled Coordinate and execute on all Front of House/congregant facing aspects of the weekend worship services for all gathering locations.Provide warm, hospitable environments for the weekend and online services where appropriate. • Build up all systems of operation for gatherings by communicating and looking for ways hospitality can proactively support other departments. (food ordering, ministry integrations etc.) Make a “push play” event roster with categorizations for easily repeatable events. • Ensure all event signage is visible and timely within the respective venues for all events • collaborating with other ministry leaders to ensure first-time visitors are considered as well as committed volunteers. • Team Building • Recruit, Build, Develop and support hospitality volunteer teams, including scheduling, training, and other administrative needs. (For both Sunday gatherings and events.) • Recruit congregants to serve on teams in areas of their own gift mixes where there are needs. • Office management as well as proactively serving executive team needs for various staff meetings, guests, and ensuring supplies are ordered and cleaning services are managed well weekly. • Replicate yourself by developing leaders to oversee events and Sunday live and online gatherings in your stead. • Develop an energetic, servant-minded, caring, extroverted team. • Create dress codes. Ensure that volunteers are dressed in your team dress code as well as stationed 30min. before and after the gatherings and events. • Implementation of staff fun days, and oversight and implementation for staff retreats. • Staff office management: supplies, snacks, cleaners, organization, etc… • Create pathways and a team manual for clarifications of roles, responsibilities for your team members. Communicate these once finished to the other Directors. • Stay within manager approved budgetary ministry alignments. • Gather stories and photos of events given. Events • Oversee your approved events with a high level of excellence fitting to our New York congregational needs. • Implement excellent design and excellent service that anticipates the specific needs of the congregation for this event and translates the heart/mission/vision of the Exec team • Project manage Executive assigned events • Run all staff retreats and executive team retreats. • Oversight of special: LC retreats, city renewal week, Women’s/men/s churchwide, Monthly church wide Events, Renaissance nights, Seek First, Staff fun days, staff retreats, Ash wed, Good Friday, Passover Seders, others added from founding team and/or executive team. Participation in baptisms and other special events may be required. • Oversight of the City Renewal team. • Across the Board • Develop and build systems for the hospitality ministry across all gatherings and online locations, as well as for assigned events. • Proactively anticipate Hospitality needs across the gathering collaborating with other ministry leaders to ensure first-time visitors are considered as well as all congregants and the LC. • Ensure internal communications among the staff for directors on how to engage and approach the usage of hospitality team services for their events. Clarify to the teams which events are in your supervisory capacity and which are in theirs for their teams. • Oversee the team calendar and sync with the ultimate calendar in assigned time frames. • Research and Integration of systems and processes to enhance hospitality and connection across the entire organization. • Administration and project management systems oversight. • Oversight of all on-site tasks administratively in developing best practices and protocol sheets for your event areas. • Must learn PCO, Hive, and key platforms usage within one month of hire date. • coordinating key seasonal events as assigned by the executive team (including but not limited to: Welcome to Church, gifts course, Renaissance Night hospitality, Staff retreats, LC community retreats assigned courses and equipping events, Sunday holiday services Easter, Christmas. Participation in baptisms. (Events oversight established seasonally.) • Recruiting, building, training, and caring for a volunteer team from within the congregation that covers the oversight of the events you are a part of. • Proactively anticipating Hospitality needs across the organization in order to manage the welcome experience as a whole, and • Recruit to replicate the hospitality leaders to project manage • Build a database of ideas for each event and category as you go along. • Spiritually lead with your life as an example. • Set up, tear down, clean up for all events or gatherings you oversee. Staff Tasks • Represents and upholds the culture of Church of the City by demonstrating a strong work ethic, positive attitude, and learning posture. • Participate in all COTC meetings specific to the role for planning, evaluation, and problem solving that your manager assigns • Attend Sunday Gathering meetings assigned as well as any staff meetings assigned by your manager. • Meet bi-weekly with your manager to provide updates, gather feedback and move forward. • Four hours weekly in the prayer room. • Willingness to work outside of a 40-hour workweek for special events. • Supervisory Responsibilities • F.O.H. volunteers for all gatherings, and specific leaders for assigned services. Sunday Gathering volunteer leaders. Office Hours (adjusted seasonally as needed): Manager determined seasonal hours but a gist of of the event 40 hour variance will include assigned • Sundays 7am-1:30; 3-9:30pm (13 hours) Qualifications A Christian in submission to the authority of the Scriptures and the Holy Spirit, as evident in lifestyle. Subscribes to and is in full agreement with Church of the City’s Statement of Faith: Apostles’ creed, Niceen Creed, Langham Partnership Statement of Faith, and To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This position comes with a four month trial period at the end of which you will sit with the executive pastor for evaluation. The criteria listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications include but are not limited to: Education: A High School Level education, or its equivalent, with a baccalaureate degree preferred. Experience in the industry 3+ years, or oversight experience, experience in non-profit volunteer team building 3+ years. Skills: Ability to adapt and innovate. Creativity in leadership. Tenacity in recruiting and leading volunteers. Highly socially functional. Must have general computer skills including a working knowledge of Microsoft Office, and iMac; protects confidential information; knowledge of general business practices; possess a strong work ethic; strong organizational skills and pays high attention to detail; strong communication skills (written and verbal); ability to adhere to deadlines and execute on tasks and handle multiple, diverse assignments; produce quality work and be accountable; manage time; ability to work well in a team; demonstrate the ability to be innovative and suggest change/improvements within the scope of work; anticipates needs and creates efficient and effective processes; self-starter, self-motivated and takes responsibility/ownership of tasks; thinks outside the box proactively, strategically and analytically; consistently takes initiative; demonstrate flexibility and adaptability to changing situations; demonstrate a high level of customer service, friendliness, and phone etiquette consistent with the culture of the organization. Experience: A satisfactory equivalent of education, training and experience in related fields and/or educational disciplines, sufficient to qualify for the requirements of the position