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Introduction:
Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services.
Primary Purpose:
The Resettlement Program Specialist is responsible for promoting the delivery of high-quality initial resettlement and integration services, primarily Reception and Placement (R&P) programming, across the CWS affiliate network. This position has responsibilities related to monitoring, data analysis, program development, training, technical assistance and proposal and report writing. The position will be assigned specific areas of focus related to resettlement programs implementation for which the position will be responsible for leading development of guidance and oversight for the affiliate network. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion.
Essential Duties:
Maintain up-to-date self-education about resettlement and integration programs, and develop specific expertise in assigned aspects of resettlement programming. Ensure other unit colleagues are informed as appropriate.
Maintain day-to-day contact and provide R&P technical assistance to an assigned portfolio of affiliates on overall resettlement program implementation.
Conduct desktop, on-site, and ongoing monitoring of affiliates and sub-offices for compliance with resettlement and integration program requirements.
In coordination with the Associate Director of Post-Arrival Services, analyze program requirements to ensure agency compliance; as necessary, assist in the development or revision of CWS policies, standard operating procedures and training materials to ensure high quality service provision by CWS affiliates.
Contribute to the development of the CWS R&P annual proposal and other proposals as requested.
Establish indicators to measure achievement and evaluate outcomes; through regular review of qualitative and quantitative data, identify program trends, promising practices and areas for improvement and make recommendations for program development and enhancement in assigned R&P focus areas.
In collaboration with colleagues, develop and provide needs-based technical assistance and training for affiliates and colleagues, such as e-learning modules, conference sessions, webinars, in-person trainings, communities of practice and one-on-one phone calls.
Liaise with other unit colleagues for the purpose of sharing relevant information regarding resettlement sites.
As requested, represent CWS at internal and external conferences, meetings, committees and working groups with CWS colleagues, national Resettlement Agencies, federal partners and other stakeholders.
Performs other related duties and projects as requested.
Domestic travel is required
Qualifications:
Bachelor’s degree or equivalent education and work experience required.
Master’s degree in social work, nonprofit administration or similar field preferred.
Experience:
Experience in a local resettlement affiliate or a national office of a resettlement agency necessary; local resettlement affiliate experience strongly preferred;
Must have significant experience in working with large federal grants;
Knowledge/experience with monitoring and evaluation techniques required;
Must be able to travel to affiliate sites and be able to troubleshoot;
Excellent project and data management skills;
Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities;
Ability to maintain a high performance standard with attention to detail;
Experience in general office work, processing information and materials and maintaining records and files;
Strong interpersonal and diplomacy skills; ability to work effectively with partners and teams;
Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
Knowledge and experience in working with Microsoft Excel, Power Point and database software is essential.
Special Requirements:
CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).
Work Location:
This position is a New York City based role with the current option for hybrid work flexibility. This is a transitional plan that will be finalized when the COVID-19 pandemic transitions to a more stable state. Employees wishing to maintain a hybrid work arrangement must be able to fulfil the following conditions:
Ability to work in the New York City office at least 4-8 times per month, including one day per week (Thursday preferred). Schedules varying from these parameters will be considered on a case-by-case basis and must meet basic criteria including: 4-8 days per month, an upline supervisor present, and meeting with direct supervisor once per month.
Ability to maintain secure and appropriate personal work environment for day-to-day work
Access to strong and reliable internet access
Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information
Ability to work regular business hours 8:45AM to 4:30PM Eastern time (35 hours per week) with flexibility to start/end 30 minutes earlier or later.
Close proximity to U.S. airport and ability to travel to attend CWS and external meetings, conferences and other in-person engagements.
Must use CWS provided laptop and cell phone
CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off
- Life Insurance and AD&D
- Long Term and Short Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits – delete when it is fully remote job