Apply on
Job Details
Full-time
Estimated: $46,000 - $61,000 a year
Benefits
- Life insurance
- Disability insurance
- Health insurance
- Vision insurance
- Flexible spending account
Qualifications
- Communication skills
- Management
- Bachelor's degree
Full Job Description
Church World Service, Inc.
Position: Resettlement Coordinator
Reports To: Director of Resettlement
Location: U.S. Remote
Grade: 9
Team: Immigration & Refugee
Status: Exempt Non-Bargaining Unit
Church World Service (CWS) is a not-for-profit organization working to eradicate hunger and poverty and to promote peace and justice around the world. CWS does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or in the provision of services.
Primary Purpose:
The Resettlement Coordinator oversees the service delivery and outcomes of the Reception and Placement (R&P) program throughout CWS’ resettlement network, ensuring sound oversight and sufficient technical assistance are provided for pre-arrival and post-arrival services. This position will supervise a Case Placement Specialist. This is a creative position which requires independent judgment on behalf of CWS and a high degree of flexibility, diplomacy, excellent problem solving skills and an in-depth knowledge of the circumstances surrounding refugee resettlement and integration in the U.S.
ESSENTIAL DUTIES
Lead the coordination of Reception and Placement (R&P) trainings for staff throughout the CWS network, including the New Director Trainings and Standardized Training Plan
Chair CWS’ Outcomes Working Group – providing CWS and its network with information and analysis on R&P program outcomes, and identifying areas for improvement
Assign tasks to Program Specialists to monitor service delivery throughout the network, including regular spot-checks of R&P Period Reports
Host bi-monthly calls with resettlement offices to provide technical assistance and support and review of capacity for new case placements
Utilize existing data to forecast information on arriving newcomer populations, assessing suitability of network sites for appropriate placement of newcomers.
Utilize available data and predictive analysis to forecast refugee arrivals, and provide local resettle offices with monthly reports for Quarterly Consultations.
Provide leadership, guidance and support to the Case Placement Coordinator, Site Liaisons, and monitoring staff to ensure all post-monitoring Action Plans are followed up with appropriate training and a resolution of findings.
Review and revise unit work processes and job descriptions, as necessary, and assign responsibilities to ensure smooth delivery of services.
Develop policies and procedures related to post-arrival services, and keep up to date the CWS Resettlement Handbook; as appropriate, contribute to the development of other policies and procedures.
Maintain CWS Home pages to ensure all resources are current
Assist in the development of reports and analyze CWS case placement and outcomes to identify challenges and inform the strategic planning process for IRP.
Anticipate barriers and opportunities related to successful integration of refugees in the United States and in collaboration with relevant CWS staff develop and implement appropriate strategies to respond.
Liaise with the Department of State, Bureau of Population, Refugees and Migration, Refugee Processing Center, and other resettlement agencies.
Provide technical expertise and support to CWS network staff on post-arrival issues.
Prepare briefing documents and other materials on arriving populations for use by the CWS network.
In coordination with the Senior Director for Resettlement and Integration and Director of Resettlement, research locations in the United States that might serve as appropriate resettlement sites and make recommendations for office openings. Travel to those locations as appropriate.
Represent CWS and IRP+ in meetings with internal and external stakeholders.
As appropriate, travel to current and potential resettlement sites in the United States to meet with stakeholders, evaluate capacity and offer training and technical assistance.
Perform other related duties and special projects as requested.
QUALIFICATION
Education:
Bachelor’s degree in a related field required; advanced degree preferred.
Experience:
A minimum of three years experience with refugee resettlement and integration programs required; experience at the local and national levels strongly preferred;
Management experience preferred;
Experience with program monitoring and evaluation required;
Experience managing government contracts required;
Strong organizational, diplomatic and priority-setting skills;
Strong oral and written communication skills;
Ability to travel to locations within the United States and overseas as necessary.
COMPETENCIES
Communications:
Demonstrate leadership in communicating personal commitment to CWS values, motivating others to share those values. Communicate organization-wide strategies, priorities, policies, programs and services to staff, stakeholders and the public.
Serve as CWS’s principal spokesperson in a variety of forums, proactively identifying opportunities to increase CWS’s position and image.
Reinforce an organizational culture that values "transparency of information” by establishing strategies to implement and evaluate internal and external communications.
Constituent Relationships:
Ensure CWS honors its commitments to its stakeholders. Establish, or recommend, and oversee implementation of policies governing relations with stakeholders. Negotiate with constituents to eliminate or prevent obstacles to effective relationships
Job Knowledge:
Provide leadership to CWS based on experience with faith-based and not-for-profit organizations. Use effective business management practices to ensure CWS operates effectively. Establish a work environment that promotes learning and ensure opportunities for learning to occur.
Leadership:
Take action to meet organizational needs and address organizational issues. Ensure the way work is performed within CWS is consistent with its intended organizational style of teamwork, shared decision-making and transparency of information. Ensure and define processes for planning, evaluating and managing CWS resources, staff and information.
Evaluate existing skill sets among staff and retool or redirect them to meet organizational needs. Balance vision and knowledge of effective business practices to implement CWS’s strategic plan.
Problem Solving:
Develop strategies to address and minimize potential risks in meeting organizational challenges, with respect and caring. Demonstrate wisdom and fairness in weighing recommended solutions to problems, considering core values, financial resources and organizational impact. Promote an environment in which staff are empowered and supported in responsible problem-solving.
Teamwork:
Model team work and team values in personal and group interactions. Establish opportunities for program-specific, cross-functional and problem-solving teams across CWS. Provide critical oversight and feedback to program teams to ensure achievement of organization goals. Hold teams accountable for producing results as assigned within CWS’s strategic plan. Recognize and communicate successes among teams and identify needs for team management training. Evaluate effectiveness of team approaches in achieving CWS’s strategic plan.
Other Skills:
Strong organizational, diplomatic and priority-setting skills are needed to provide oversight of IRP’s New York resettlement and processing staff. Strong oral and written communication skills. Ability to work as part of a team. Experience in working under pressure.
Ability to travel to locations within the United States and overseas as necessary.
CWS offers a competitive benefits package that includes:
403 (b) Retirement Plan
Medical, Dental and Vision Insurance
Paid Time Off
Life Insurance and AD&D Long Term and Short Term Disability
Employee Assistance Program (EAP)
Health Savings Account
Flexible Spending Accounts
Commuter Benefits
Location: 475 Riverside Drive Suite 700,New York,NY 10115, New York, NY 10115
Job Type: Full-time
Work Location: Multiple Locations