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About Redeemer Counseling Services
Redeemer Counseling Services (RCS) offers over 400 individual, couples and family therapy sessions each week as well as a 9-month pastoral counseling training program, workshops, group counseling and more. Our vision is to transform people from all walks of life through professional, gospel-centered counseling, and to equip others to counsel through the redemptive power of the gospel.
Training Manager Responsibilities
- Manage all training programs / workshop logistics, including but not limited to:
- identifying and procuring training conference space, and/or creating virtual meetings utilizing meeting softwares and video setup if the event is being recorded
- Maintain training related software accounts and RCS training calendars with accurate schedule of events, room reservations and invitations
- establishing and monitoring registrations and responding to participants as needed
- ensure training evaluations are created and captured from participants, and shared with the appropriate RCS teams.
- dissemination of training materials pre and post event to participants
- ensuring training videos are priced and placed on website for sale
- monitoring training request email box to coordinate responses internally and responding on a timely basis
- coordinate with external organizations hosting events, creating service contracts and following through with billing
- support trainers with reminders of the event, helping with technical aspects of presentation, collecting handouts / slides for distribution and invoicing to be paid for their time
- run the event smoothly, including facilitating event rehearsals. On the day of the event, coordinate set up, registration, problem solving and clean up.
- renewing Continuing Education license certifications
- maintain ongoing records and documentation needed for CEU licensing requirements
Front Desk Manager Responsibilities
- Manage front desk operations to deliver a client and guest-centric experience from welcome to departure of the facility. Responsibilities include :
- Up to 15 hours of reception desk support per week - greeting and assisting clients, guests and staff as needed
- Managing part-time (17 hours per week) reception staff and contractors on an as needed basis for front desk coverage
- Managing the front desk schedule, collaborating with other administration team members on shifts and responsibilities, and communicating with counselors on front desk coverage.
- Managing compliance and changes to COVID-19 screening process by training the front desk staff team and communicating with counselors and other staff on the requirements.
- Maintaining a professional and inviting presence in the lobby and conference room and working with building maintenance staff for office repairs.
- Assist counselors and staff with office space schedule.
- Manage all customer/client services for all phone calls, voicemails and emails. Responsibilities include:
- Responding on a timely basis to all incoming emails from the public inquiring about RCS services
- Responding to incoming calls and voicemails within 24 business hours about RCS services.
- Collaborating with the Scheduling coordinator or Intake coordinator to give accurate information back to clients.
- Supporting clients through the intake process: directing to the website, answering questions, confirming receipt of forms, collecting completed forms, follow up on needed steps, answering questions.
- Collaborating with the Scheduling coordinator and/or Intake coordinator to continue to drive improvements in the client onboarding process.
- Maintaining client confidentiality in accordance with RCS policy and procedure as well as HIPAA requirements.
- Maintaining accurate data and careful communication for clients to feel appreciated and cared for.
- Attend and facilitate weekly meetings, and meetings as needed for the team
- Opening and closing the site as required
- Assisting the Operational Director in administrative and operational responsibilities; provide coverage when the Operations Director is not on the premises
- Participate in special projects including assistance on staff events
Qualifications
- Bachelor’s Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)
- 1-3 years of managing experience a must (medical practice, training site, hospital, retail, hospitality or restaurant industries)
- Interest in working in a Christian faith-based work environment
- Excellent organizational, project management, time management skills
- Excellent communication, interpersonal and problem-solving skills
- Highly detail oriented
- Strong multi-tasking and customer service skills
- Demonstrated leadership skills
- Proficiency in Zoom, Microsoft Office Suite, Google Suite and Adobe Suite strongly preferred
- Advanced technology and computer skills
- Self-motivated; confident, energetic, and flexible
- Ability to lift 25lbs, move tables, chairs and sound equipment for event set up and clean up
- Flexibility to work some evening hours and weekends for specific events.
Work Hours and location: Full-time, 40 hours per week 11am - 7:30pm or 9am - 5:30pm depending on the day. On site in midtown Manhattan with possible flexibility of select work-from-home hours. Up to 2 evenings a week regularly, and occasional weekend events.
Job Title: Training and Front Desk Manager
FLSA Status: Non -*Exempt, Department: Redeemer Counseling Services (RCS), Band: 6 Report to: Operations Director, Date: *December 2021
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Staff and visitors are required to wear masks at the office, complete a screening and show vaccination or proof of negative test. Work shifts are staggered and/or reduced with some remote work.
Ability to commute/relocate:
- New York, NY 10018: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you available to work 2 evenings a week and occasional weekends?
- What draws you to work in at a Christian faith-based organization?
Education:
- Bachelor's (Preferred)
Experience:
- staff management: 1 year (Required)
- Hospitality / Customer Service: 2 years (Preferred)
Work Location: One location