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Job Details
Estimated: $57,000 - $75,000 a year
Qualifications
- Time management
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Bachelor's degree
Full Job Description
Archdiocese of New York
Tuition Billing Coordinator, Tuition Management
September 2021
Primary Responsibility: The Tuition Billing Coordinator reports directly to the Director of Tuition Management. The Tuition Billing Coordinator will work with a portfolio of Global Regional Schools to ensure data integrity for student profiles, tuition rates, fee structures, scholarship input and invoicing, as well as facilitating payment processing and collection including delinquency management.
Direct Supervisor: Director of Tuition Management
Responsibilities:
Actively support the Director of Tuition Management in implementing the business policies and procedures required for a sustainable tuition management process
Responsible for working with the Directors of Enrollment, Principals, Regional Finance Managers and tuition management vendor personnel in reconciling, correcting and updating the tuition management system
Responsible for coordinating data input into the tuition management system and follow up for late payment resolution on tuition and fees
Ensure adherence to tuition and fee policies regarding discounts, awards, processing, payment plans and billing processes
Responsible for the data integrity within the tuition management system (currently SMART), including timeliness of updated information, for assigned schools.
Responsible for complaint/issue resolution relative to vendor/parent/principal calls regarding tuition or fees, adhering to policies and procedures for complaint/issue documentation, tracking and resolution as well as communication to the proper tangent groups (e.g., Enrollment & Scholarship, GRSS Treasury, etc.)
While dedicated to specific schools, will provide back up for Tuition Billing Coordinator team
Liase with the tuition management vendor account officers on for day-to-day processing
Communicate with other departments for relevant information and reports as needed
Special projects as needed
Performance Standards:
Ensure conflicts/issues are addressed on a timely basis
Consistently meet project deadlines including annual billing schedule for tuition and fees
Ensure that management is advised of billing variances and delinquencies on a timely basis
Position Requirements:
Education: Bachelor’s degree required
Experience: Minimum of three to five years of experience in service delivery, collections and/or payment processing
Experience in volume processing, transaction processing and client servicing
Call center experience a plus
Languages: Spanish speaking a plus
Strong written and oral communications skills
Strong time management skills
Strong interpersonal skills and demonstrated ability to work collaboratively in teams
Strong working knowledge of Microsoft Excel, Word and PowerPoint
Ability to work independently and as part of a team, as the position necessitates
Proven conflict resolution experience
Interested candidates should send a cover letter and resume to:
Dana.Sellers@archny.org