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Job Details
Estimated: $43,000 - $61,000 a year
Qualifications
- Communication skills
- Conflict management
- Microsoft Office
- Supervising experience
- Organizational skills
- Bachelor's degree
Full Job Description
Archdiocese of New York
Department of Education
Tuition Collection Specialist, Tuition Management
February 2022
Primary Responsibility: The tuition Collection Specialist will manage the (past due) tuition collection efforts for the previous school year/s for all withdrawn students and proactively support tuition collection from active families in the current school year.
Professional Level: At least 5 – 7 years of professional work experience
Direct Supervisor: Director of Tuition Management
Responsibilities:
Actively address the past due balances in completed school years for all withdrawn students; attempt to collect and recommend sending accounts to collections. Provide all necessary support and documentation to a collections agency. Update SMART accounts with collections status.
I am supporting Principals and Regional Finance Managers (RPMs) with collecting the current school year tuition, providing all necessary reporting, assisting in creating payment plans, consolidating multi-year balances, updating SMART as required.
On a case-by-case basis and in collaboration with the Director of Tuition Management, Principal, and RFM, you take responsibility for specific accounts with excessive past balances.
Participate in monthly delinquency calls with Treasury and RPMs.
Provide delinquency updates at management meetings as requested (e.g., RFM Meeting, GRSS Meeting, etc.).
Continuous review of Zero Payment Report, Multi-Failed Payment Report, and Multi-Year Aging report to highlight concerns and problem accounts to Principals, Regional Finance Managers, and Regional Superintendents.
Manage the transition of outstanding balances from the current school year to the new school year for returning families; attempt to collect unpaid balances from withdrawn and non-returning families; make recommendations for collections as necessary.
Develop a delinquent tuition calendar and process which principals and school administrative staff can quickly adopt; update and provide communication templates. Attend Principal Meetings as needed to share best practices and answer questions.
Investigate opportunities to leverage SMART Tuition’s current collection process and functionality to achieve better collection outcomes.
Complete special projects as needed
Performance Standards:
Reduce the past due balances of withdrawn families in previous years by 25%.
Ensure 100% of the past due balances for returning families are consolidated into next year’s tuition accounts (per Superintendent’s policy).
Proactively execute all assigned tasks with minimal supervision
Ability to multi-task and manage time effectively; priority and detail-oriented
Proficiency using databases and analysis
Position Requirements:
Education: Bachelor’s degree required
Experience: Minimum of five years of experience in debt collection
Strong working knowledge of Microsoft Office suite
Excellent organizational skills, verbal and written communication skills
Proven conflict resolution skills
Ability to generate creative solutions
Attention to detail, commitment to achieving goals, and a high level of initiative and energy
Ability to build consensus with all stakeholders and balance multiple concurrent priorities.
Ability to work independently and as part of a team, as the position necessitates
Interested candidates should send a cover letter and resume to:
Dana.Sellers@archny.org