Apply on
Primary Responsibility: The Tuition Collection Coordinator will manage the (past due) tuition collection efforts for the previous school year/s for all withdrawn students, as well as proactively support tuition collection from active families in the current school year.
Professional Level: At least 3 – 5 years of professional work experience
Direct Supervisor: Director of Tuition Management
Responsibilities:
Actively address the past due balances in completed school years for all withdrawn students; attempt to collect and/or recommend accounts to be sent to collections. Provide all necessary support and documentation to collections agency. Update Blackbaud tuition accounts with collections status.
Support Principals and Regional Finance Managers (RFMs) with the collection of the current school year tuition; provide all necessary reporting; assist in creating payment plans; consolidate multi-year balances; update Blackbaud as required.
On a case-by-case basis and in collaboration with the Director of Tuition Management, Principal and RFM, taking responsibility for specific accounts with excessive past due balances.
Participate in monthly delinquency calls with the Director of Tuition Management, Principals and RFMs.
Continuous review of Zero Payment Report, Multi-Failed Payment Report and Multi-Year Aging reports to highlight concerns and problem accounts to Principals, Regional Finance Managers, and Regional Superintendents.
Coordinate transition of outstanding balances from the current school year to the new school year for returning families; attempt to collect outstanding balances from withdrawn and non-returning families; make recommendations for collections as necessary.
Investigate opportunities to leverage Blackbaud Tuition’s current collection process and functionality to achieve better collection outcomes.
Complete special projects as needed
Performance Standards:
Reduce the past due balances of withdrawn families in previous years by 25%.
Ensure 100% of the past due balances for returning families are consolidated into next year’s tuition accounts (per Superintendent’s policy).
Proactively execute all assigned tasks with minimal supervision
Ability to multi-task and manage time effectively, priority and detail oriented
Proficiency using databases and analysis
Position Requirements:
Education: Bachelor’s degree required
Experience: Minimum of five years of experience in debt collection
Strong working knowledge of Microsoft Office suite
Excellent organizational skills, verbal, and written communication skills
Proven conflict resolution skills
Ability to generate creative solutions
Attention to detail, commitment to achieving goals, and a high level of initiative and energy
Ability to build consensus with all stakeholders, and balance multiple concurrent priorities.
Ability to work independently and as part of a team, as the position necessitates.
Compensation for this position is $50-55k, annually.
Interested candidates should send a cover letter and resume to:
Dana.Sellers@archny.org