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Full Job Description
GENERAL OVERVIEW
As a member of the retail team at Cornerstone Christian Fellowship, you will be a part of creating for our customers a welcoming environment by providing legendary customer service with prompt service, quality beverages and products. You will also be responsible for maintaining a clean and comfortable environment within our overall ministry purpose. This will also include, but is not limited to, cash register processing, customer assistance, inventory management, stocking, serving and leading volunteer staff, overall organization, cleaning and sanitary standards as well as other duties as assigned.
Part-time, 5-15 hours per week. Cafe is open during these hours.
- Sun services: 7:30am-1:30pm
- Tues/Weds: 5-8pm
- Special Events and Holidays during services: Christmas Eve, Easter, Mothers Day
PRIMARY RESPONSIBILITIES
Café Services / Customer Service
- Delivers legendary customer service to all customers and staff members by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs, which at times requires associate to assist our guest in more broad needs from the church.
- Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all staff during each shift. Maintains a clean and organized workspace so that staff and volunteers can locate resources and product as needed.
- Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Essential Behaviors
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Cornerstone Christian Fellowship. Christ-centered behavior at all times. i.e. treating people with dignity, respect, compassion and integrity.
- Maintains regular and consistent attendance and punctuality.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for our fellow team, volunteers and customers.
Role Model in Personal Life
- Model biblical community in his relationships (Matt 5:23-24, Matt 18:15-17, Eph 4:25-32).
- Model biblical family life before the body (Eph 5:22-6:4).
- Model biblical integrity in all things (1 Tim 6:11-12).
JOB REQUIREMENTS
Important skills/personal traits
- Provides an excellent customer service experience.
- Ability to think promptly and professionally and make good decisions.
- Good verbal and written communication skills.
- Good organizational skills.
- Self-motivated and flexible.
- Ability to recognize and maintain confidentiality as appropriate.