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To serve Bookshop customers, Horizon staff, and the Church Body by providing friendly and orderly customer service directly through personal interactions and indirectly by maintaining the overall experience of the environment.
Core Function and Duties/Responsibilities
Customer Service
- Ensure customers are greeted professionally, promptly and politely
- Give intentional attention to each customer
- Address customers questions or concerns either promptly or by following up at a later point if unaware of the answer
- Use attention to detail during all cash transactions
- Use opportunities in customer service to be a witness of God’s love and an ambassador for Horizon
Bookshop & Hebrews Coffee Environment
- Ensure cleanliness of Bookshop displays, storeroom, and office so that daily operations run smoothly (This may include daily, weekly, or monthly cleaning check lists)
- Restock Bookshop supplies (bags; tissue paper; receipt paper; etc.)
- Assist Bookshop Manager in creating inventory displays
Hebrews Barista
- Provide friendly customer service for people coming in for specialty drinks from the Hebrews Coffee Bar
- Maintain knowledge of drink menu and accurately make drinks to order
- Help volunteers who are serving in Hebrews Coffee and provide training on drinks as needed
- Run Hebrews Coffee cash register
- Properly open and close Hebrews Coffee – This includes the register, cleaning and maintaining espresso machines, resetting the supplies, and informing the Manager or Café Team of any items needing ordered
Horizon Prep Uniform Sales
- Fill out uniform order forms on a per customer basis
- Have knowledge of our uniform system (sizing, product, how to locate inventory, etc.)
- Complete uniform orders and contact customers when they are completed
- Maintain proper organization of uniform storage
Inventory
- Receive orders that arrive at the Bookshop through proper POS System
- Maintain proper inventory counts by performing spot checks and year-end stock takes with manager supervision
- Restock displays and shelves as needed
- Place special orders as customers request them and provide proper follow up
- Ensure proper management of Sermon CD’s (archiving; duplication for inventory; etc.)
Job Type: Part-time
Pay: From $16.00 per hour
Schedule:
- Weekend availability
Work Location: One location