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POSITION TITLE: Migrant Hotel Overnight Support Staff - San Diego
DEPARTMENT: Refugee and Immigrant Services
REPORTS TO: Supervisor/Program Manager
FLSA STATUS: Non-Exempt
TIME COMMITMENT: Full-time (40 hours/week), 11 p.m. to 8 a.m. Tuesday through Saturday or Sunday through Thursday
SALARY: $22.00 per hour, Plus a $1.00 per hour shift differential for overnight shift
BENEFITS: Catholic Charities offers a full line of benefits to select from medical, dental, vision. Prescription drugs, life insurance, case-balance pension plan, 403(b), vacation, 15 holidays and sick leave.
ORGANZATION PROFILE: Catholic Charities Diocese of San Diego was founded in 1919 to provide service to those in need, to be a witness to the scriptural values of mercy, to advocate for justice, and to call all people of good will to join in these efforts. The agency responds to the needs of the poor in two counties of the Roman Catholic Diocese San Diego and Imperial.
POSITION SUMMARY:
The Migrant Hotel Overnight Support Staff report to the Supervisor and/or Program Manager in accordance with the mission and philosophy of Catholic Charities Diocese of San Diego. The Migrant Hotel Overnight Support Staff carry out a variety of duties related to the operation of a non-congregate migrant sheltering and case management program, including conducting intake and orientation for arrivals, and providing support that meets the needs of clients assisted including but not limited to the provision of case management, food, hygiene items, and coordination of travel to help migrants’ evolving needs.
The Migrant Hotel Overnight Support Staff work with other service agencies and professionals involved in the support of clients. The Migrant Hotel Overnight Support Staff also handle all emergencies that take place after-hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SHELTERING OPERATIONS
Perform client intake based on established criteria.
Welcome new clients, inform them of the support available to them and provide support services, food, hygiene items, clothing and shelter.
Enforce program limits, policies, and procedures.
Perform a variety of sheltering-related duties such as organizing and distributing supply deliveries.
Respond to emergencies and support others through sharing knowledge and information
Provide crisis intervention as needed, including determining when it is necessary to involve other staff, the Supervisor, Program Manager, or the authorities.
Monitor residents to ensure a secure, safe, peaceful environment suitable to sleep
Complete periodic hallway checks, at least quarterly (every 2 hours) security checks of entry and exit doors, windows.
Ensure stairwells are “clear” of barriers and/or unauthorized persons attempting entry to facility.
Report security breaches immediately to supervisor, call police, and follow safety protocols of program
Make accurate incident reports to supervisor and complete related paperwork. Keep management apprised of issues of safety and security, and problems, complaints and/or concerns expressed by the guests of the shelter, its operation, or management.
Follow state requirements on mandatory reporting of child abuse and neglect
Other related duties as assigned.
EDUCATION, EXPERIENCE:
Associates Degree (A.A.) or equivalent two-years life/work experience, six months to one-year related experience and/or training; or equivalent combination of education and experience.
One or more years of experience working with vulnerable populations and/or foreign-born populations to provide culturally and linguistically appropriate services preferred.
Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to work effectively with others and independently.
Ability to work in a fast-paced environment while maintaining a professional and calm demeanor.
Bilingual in English and Spanish or other language preferred.
Excellent verbal and written communication using proper grammar and vocabulary.
Ability to communicate effectively and tactfully with clients, co-workers and other individuals in a diverse, multicultural work environment.
Good computer skills. Proficiency with Microsoft Office Suite – including Outlook, Word, Excel, PowerPoint and Access – and other commonly used office software required
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid California Driver’s License
Safe driving record as demonstrated by a DMV report that shows no violations or restrictions
Must successfully complete a DOJ/ FBI live scan
Tuberculin Skin Test
CPR/First Aid Certification (desired)
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.