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POSITION SUMMARY:
The Program Manager is responsible for supervising and coordinating all aspects of multiple non-congregate migrant sheltering projects as well as congregate migrant sheltering operations, including but not limited to: daily transportation, meal and supply deliveries, medical care, essential item distribution, document review, and any other tasks in conjunction with the provision of sheltering and wraparound services to migrants. The Program Manager will supervise up to 40 individuals at any given time, including case managers, case aides, drivers, support personnel, and volunteers. The Program Manager will train, mentor, and supervise staff while observing the strict confidentiality of migrants and information.
POSITION RESPONSIBILITIES
a. Assign and monitor staff in case management and support activities making sure work is distributed evenly among team members
b. Serve as the POC / liaison for various service providers/entities, such as CBP, ICE, medical personnel, and others, to facilitate the coordination of service delivery in a prompt and effective manner
c. Manage all aspects of operations; transportation coordination and scheduling, check-in and check-out procedures travel arrangements, meal stocking and delivery, and medical care.
d. Respond to and remedy all incidents/accidents/safety concerns that are reported
e. Prepare and review program tracking data, charts, and reports
EDUCATION, EXPERIENCE:
Minimum bachelor’s degree (BA) or equivalent in management, social work, business, human services, or related field
Two to three years of experience working with Hispanic/Latino families, refugees, immigrants, and/or other migrants to provide culturally and linguistically appropriate services preferred.
Demonstrate a strong sense of cultural diversity sensitivity
Exemplary professional work habits verified by previous employers.
Bilingual in English and Spanish or other languages spoken by this population preferred.
Excellent verbal and written communication using proper grammar and vocabulary.
Proficiency with Microsoft Office Suite – including Outlook, Word, Excel, PowerPoint, and Access – and other commonly used office software required
Familiarity with data management software and the use of databases for tracking the delivery of services to clients preferred
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid California Driver’s License
Safe driving record as demonstrated by a DMV report
Must successfully complete a DOJ live scan and FBI fingerprint check
Tuberculin Skin Test
CPR/First Aid Certification (desired)
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT:
The noise level in the work environment is usually moderate.