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BENEFITS: Catholic Charities offers a full line of benefits to select from Medical, dental, vision, prescription drugs, life insurance, pension program, 403(b), vacation, 15 paid holidays, and sick leave.
POSITION SUMMARY:
The Case Manager is the primary point of contact within the Refugee Services Department for clients accessing services through the R&P, San Diego Newcomer Project and/or Match Grant programs, and is responsible for working directly with clients to develop practical service plans that function as road maps to overcoming barriers and achieving self-sufficiency as quickly as possible.
The Case Manager communicates with all assigned cases regularly and proactively to ensure that basic needs are met, problems are solved in a timely manner, and progress is made toward the related goals of securing employment and becoming self-sufficient. Frequent and effective communication with other department staff – the Program Manager, Client Services Coordinator, Transportation Aide, Health Navigator, Employment Specialist, and other Case Managers – is a necessity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Review client documentation to determine program eligibility, conduct program orientation and assessment for newly enrolled clients, and schedule phone and in-person meetings with clients as needed to comply with all R&P, San Diego Newcomer Project, and Match Grant programs requirements.
Work directly with clients to develop practical self-sufficiency plans, tailored to their unique strengths and weaknesses, that include both short and long-term goals as well as the means and time frames within which these goals will be achieved.
Make referrals and connections to internal and external services, including ESL, employment activities, medical appointments, and others, and follow up on these referrals to ensure client participation and continued progress towards self-sufficiency.
Maintain comprehensive, accurate, and up-to-date case files for all assigned cases in accordance with USCCB/MRS and funder requirements for case file maintenance and documentation, taking necessary precautions to maintain the confidentiality of client information.
EDUCATION, EXPERIENCE:
Bachelor’s degree in social work or in a related field preferred, or a minimum of two years of experience providing services to immigrant clients
Knowledge of/familiarity with/sensitivity to the cultural background of refugee and other immigrant populations served by the department
Bilingual in English and Haitian Creole or Spanish required
Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist refugees and other immigrants
Ability to contribute to and maintain accurate, complete, and confidential records and reports
Excellent verbal and written communication using proper grammar and vocabulary
Ability to present information effectively to clients, visitors, staff, and others
Ability to use technology as a tool for scheduling vehicle routes and for effective communication with staff, partner organizations, and other stakeholders
Familiarity with Microsoft Windows, Internet Explorer, MS Word, Excel, Access, and other commonly used office software
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid California Driver’s License
Safe driving record as demonstrated by a DMV report that shows no violations or restrictions
Must successfully complete a DOJ live scan and FBI fingerprint check
Tuberculin Skin Test
CPR/First Aid Certification (desired)
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. The employee must travel to various locations as required by the program.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.
Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate based on race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.