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POSITION SUMMARY:
The Case Manager is the primary point of contact within the Refugee Services Department for clients accessing services through the R&P, San Diego Newcomer Project and/or Match Grant programs, and is responsible for working directly with clients to develop practical service plans that function as road maps to overcoming barriers and achieving self-sufficiency as quickly as possible.
The Case Manager communicates with all assigned cases regularly and proactively to ensure that basic needs are met, problems are solved in a timely manner, and progress is made toward the related goals of securing employment and becoming self-sufficient. Frequent and effective communication with other departments staff, i. e., the program manager, client services coordinator, transportation aide, health navigator, etc.
JOB DESCRIPTION:
Review Client documentation to determine program eligibility, conduct program orientation and assessment for newly enrolled clients, and schedule phone and in-person meetings with clients as needed to comply with all R&P, San Diego Newcomer Project and Match Grant program requirements.
Work directly with clients to develop practical self-sufficiency plans, tailored to their unique strengths and weaknesses, that include both short and long-term goals as well as the means and time frames within which these goals will be achieved.
Make referrals and connections to internal and external services, including ESL, employment activities, medical appointments and others, and follow up on these referrals to ensure client participation and continued progress towards self-sufficiency.
Maintain comprehensive, accurate and up to date case files for all assigned cases in accordance with USCCB/MRS and funder requirements for case file maintenance and documentation, taking necessary precautions to maintain confidentiality of client information.
QUALIFICATIONS:
Bachelor's degree in social work or in a related field preferred, or a minimum of two years of experience providing services to immigrant clients.
Knowledge of/familiarity with/sensitivity to the cultural background of refugee and other immigrant populations served by the department.
Bilingual in English and Farsi, Dari or Arabic required.
Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.