Apply on

BENEFITS: Catholic Charities offers a full line of benefits to select from medical, dental, and vision. Prescription drugs, life insurance, cash-balance pension plan, 403(b), vacation, 15 holidays, and sick leave.
To apply for this position you need to complete this Application

ORGANIZATION PROFILE: Catholic Charities Diocese of San Diego was founded in 1919 to provide service to those in need, to be a witness to the scriptural values of mercy, to advocate for justice, and to call all people of goodwill to join in these efforts. The agency responds to the needs of the poor in two counties of the Roman Catholic Diocese San Diego and Imperial.

POSITION SUMMARY:

The Case Manager is the primary point of contact within the Refugee Services Department for clients accessing services through the R&P, San Diego Newcomer Project and/or Match Grant programs, and is responsible for working directly with clients to develop practical service plans that function as road maps to overcoming barriers and achieving self-sufficiency as quickly as possible.

The Case Manager communicates with all assigned cases regularly and proactively to ensure that basic needs are met, problems are solved in a timely manner, and progress is made toward the related goals of securing employment and becoming self-sufficient. Frequent and effective communication with other department staff – the Program Manager, Client Services Coordinator, Transportation Aide, Health Navigator, Employment Specialist, and other Case Managers – is a necessity.

AGENCY CULTURE:

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

FINANCIAL RESPONSIBILITY: None

SUPERVISORY RESPONSIBILITIES: None

ESSENTIAL FUNCTIONS:
1. CASE MANAGEMENT

• Provide required services in a timely manner to R&P, San Diego Newcomer Project and/or Match Grant cases in coordination with Program Manager and other department staff.
• Review client documentation to determine program eligibility, conduct program orientation and assessment for newly enrolled clients, and schedule phone and in-person meetings with clients as needed to comply with all San Diego Newcomer Project program requirements.
• Work directly with clients to develop practical self-sufficiency plans, tailored to their unique strengths and weaknesses, that includes both short and long-term goals as well as the means and time frames within which these goals will be achieved.
• Make referrals and connections to internal and external services, including ESL, employment activities, medical appointments, legal and others, and follow up on these referrals to ensure client participation and continued progress towards self-sufficiency.

2. ADMINISTRATIVE TASKS

• Maintain comprehensive, accurate and up to date case files and case notes for all assigned cases in accordance with USCCB, CDSS, ORR and other funder requirements for case file maintenance and documentation, taking necessary precautions to maintain confidentiality of client information.
• Prepare case files for review and/or monitoring activities in coordination with Quality Assurance team, Program Manager, and funders including PRM, ORR and CDSS.
• Request monthly refugee cash assistance disbursements, as well as incentives and special assistance through the San Diego Newcomer Project, ensuring the accurate calculation of assistance levels as well as proper documentation of all disbursements made to clients.
• Ensure clients are providing their required documents in order to receive their cash, as well as documenting all interactions with client in the case notes.

3. OTHER DUTIES

• Participate in all required trainings, webinars and other educational activities related to the San Diego Newcomer Project and R&P/ Match Grant programs as needed.
• Attend department, program and team meetings as required.
• Other related duties as assigned.

QUALIFICATIONS AND EXPERIENCE:
To perform this job successfully, an individual must be able to perform satisfactorily each essential duty listed below.

• Bachelor’s degree in social work or in a related field preferred, or a minimum of two years of experience providing services to immigrant clients

• Knowledge of/familiarity with/sensitivity to the cultural background of refugees and other immigrant populations served by the department

• Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist refugees and other immigrants

• Exemplary, professional work habits verified by previous employers

• Commitment to the mission and values associated with the agency and the program, including social justice, respect for others, and early employment

• Ability to contribute to and maintain accurate, complete, and confidential records and reports

• Bilingual in English and Spanish required

• Excellent verbal and written communication using proper grammar and vocabulary

• Ability to present information effectively to clients, visitors, staff, and others

• Excellent interpersonal skills

• Ability to use technology as a tool for scheduling vehicle routes and for effective communication with staff, partner organizations and other stakeholders

• Familiarity with Microsoft Windows, Internet Explorer, MS Word, Excel, Access and other commonly used office software

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid California Driver’s License
• Safe driving record as demonstrated by a DMV report that shows no violations or restrictions

• Must successfully complete a FBI/DOJ live scan
• Tuberculin Skin Test
• CPR/First Aid Certification (desired)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. The employee must travel to various locations as required by program.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The noise level in the work environment is usually moderate.

WORK SCHEDULE:

Flexibility required 40 hours per week. Based on need, off-hour (early morning, evening, weekend) duties may be assigned.

Apply on