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JOB SUMMARY: The Program Assistant provides primary support of clients in residential facility in support of program goals and objectives. Oversees daily shelter activities; enforces program rules and regulations; performs intake process and log entries; Provide a safe and orderly environment; addresses client behavior issues; and assist with maintaining cleanliness of the facility.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Ability to work collaboratively within a team made up of workers who have a variety of job responsibilities (e.g. administration, case management and).
Provides direction and crisis intervention to clients at the facility on an as needed basis.
Assists in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.)
Assists in maintaining safety of clients and staff (CPI de-escalation, contacting 911, incident reporting, etc.). Responsibilities vary based on availability of security at location.
Assist in providing safe storage and access for clients’ self-administration of medication, as needed.
Informs Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety / security. Documents information in log book or other designated record. Provides urgent reports via phone when necessary.
Participates in the quality improvement (CQI) process to deliver best practice services.
Performs all other related duties as assigned.
EDUCATION and EXPERIENCE:
High School diploma or GED required.
Six months experience in the human service or customer service field, preferably with persons who are homeless.
Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform; or a willingness to be trained on developing computer skills.
SKILLS and COMPETENCIES:
Ability to communicate information and ideas in speaking and writing.
Ability to work with diverse staff and client population.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)