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Job Details
Part-time
Estimated: $22,000 - $31,000 a year
Qualifications
- Customer service
- Computer literacy
- Intake
- Windows
- Computer skills
- High school diploma or GED
Full Job Description
Posting Details
Posted: January 10, 2022
Part-Time
Locations
Showing 1 location
Washington, DC 20018, USA
Job Details
Description
COMPANY OVERVIEW: Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers and hope that lasts. Catholic Charities works to create a world in which every person is cherished, regardless of individual limitations, and strengthened in the use of personal gifts in order to reach his or her full potential as a valued member of the community.
We are looking for exceptional people who share our vision and values. Inspiring Hope. Building Futures.
Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.
JOB SUMMARY: The Program Assistant provides primary support of clients in residential facilities in support of program goals and objectives. Oversees daily shelter activities; enforces program rules and regulations; performs intake process and log entries; Provide a safe and orderly environment; addresses client behavior issues; and maintains cleanliness and safety of the facility.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Ability to work collaboratively within a team made up of workers who have a variety of job responsibilities (e.g. administration, case management and security personnel).
Performs the intake process for all clients and provide appropriate referrals.
Provides direction and crisis intervention to clients at the facility on an as needed basis.
Assists in maintaining the cleanliness of the facility (sweeping, mopping, emptying trash, cleaning surfaces, etc.)
Assists in maintaining safety of clients and staff (CPI de-escalation, contacting 911, incident reporting, etc.). Responsibilities vary based on availability of security at location.
Enforces established rules and regulations, and mediate and resolve conflicts among residents.
Makes log entries for assigned shift.
Informs Supervisor and all appropriate staff of all potential or existing program concerns relating to client and facility safety / security. Documents information in log book or other designated record. Provides urgent reports via phone when
necessary.
Participates in the quality improvement (CQI) process to deliver best practice services.
Enhances the client environment by creating a hospitable and customer-oriented facility.
Assist in providing safe storage and access for clients’ self-administration of medication, as needed.
EDUCATION and EXPERIENCE:
High School diploma or GED required.
Six months experience in the human service or customer service field, preferably with persons who are homeless.
Basic computer skills in MS Office Software, web browsing, and navigation of MS Windows platform; or a willingness to be trained on developing computer skills.
SKILLS and COMPETENCIES:
Knowledge of principles and processes for providing customer service.
Ability to establish and maintain cooperative working relationships.
Ability to motivate and engage clients residing in the facility.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)