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CORE FUNCTIONS
The specific contract daily activities include:
- Develops and maintains content for the CRMS and for the Customer Service Community website, to include, but not limited to, standard operating procedures, modules, data dictionary, closing categories guide, and all other documents pertaining to the use of the CRMS.
- Prepares written beneficiary publications material
- Develops content for the Customer Service Community Directory.
- Develops and updates frequently asked questions for https://tricare.mil/faqs.
- Performs administrative functions as needed.
Skills in:
- Communicating effectively in writing to meet the needs of the audience.
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Applying the rules of spelling, composition and grammar to writing or editing tasks.
- Researching information in support of content development requirements and applying knowledge gained when writing.
Ability to:
- Consider the relative level of effort and benefits of potential actions to recommend the most appropriate one to accomplish the project task.
- Apply style guides and Plain Language guidelines to all written material.
- Write clearly and effectively for the defined target audience.
Engage, support and collaborate with other members of the team, the company and the customer. Exchange ideas and strategies to plan work processes or developmental efforts. Review and provide feedback on developed work or planning.
Program Support
- Plan, develop or conduct project tasks by leveraging subject matter expertise. Perform project tasks in accordance with best professional judgment, contract requirements, and established timelines and with the expected level of quality.
Education and Work Experience:
- Education: Bachelor's degree in communications, English, journalism, technical writing, or a related field
- Work Experience: Three or more years of communications.
Industry Knowledge:
- Structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.
- Applicable style guides, such as the Associated Press Stylebook or the Chicago Manual of Style.
- Administrative and clerical procedures in accordance with the company's best practices.
- Microsoft Office familiarity.
Additional Requirements:
- Must be a U.S. citizen
- Must be able to obtain a favorable background check
Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:
- Health, dental, vision
- Generous vacation and holiday leave
- Flexible Spending Account (medical and dependent)
- 401(k) + generous match
- Group Life insurance
- Short-term and long-term disability
- Tuition assistance and/or professional development training
The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.
The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com
Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.