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ESSENTIAL FUNCTIONS
Housing Support Representative I:
- Manage incoming calls.
- Assist residents with inquiries and ensure that issues are resolved both promptly and thoroughly.
- Manage and enforce visiting policy and process.
- Provide quality service and support in variety of areas, including, but not limited to, maintenance requests, complaints, grievances, resources and referrals.
- May administer medications according to established procedures and guidelines.
- Be vigilant of surroundings and utilize conflict resolution and de-escalation skills to defuse crisis situations, as required.
- Complete regular rounds, checking all exits, fire doors, and common areas, as well as monitoring residents’ activities in common areas to ensure safety and security.
- Respond and handle issues in the best interest of the resident, building, and organization by regular identification of opportunities that positively impact the resident’s experience.
- Other duties as assigned.
Housing Support Representative II (in addition to above):
- Assist Property Manager with running reports, completing forms, document management and data entry, as required.
- Responsible for reviewing and ensuring the relevance, accuracy, and timeliness of data and reporting for purposes of accountability and client outcomes.
MINIMUM QUALIFICATIONS/TECHNICAL EXPERTISE
- Ability to work with culturally diverse populations who are experiencing serious life challenges; chemical dependency work experience preferred.
- Developed sense of integrity and commitment to resident/tenant and customer satisfaction required.
- Ability to accurately enter data into computer system for reporting purposes.
- Good communications skills, verbal and written required.
Housing Support Representative II (in addition to above):
- Minimum of one (1) year of directly-related experience; post-secondary education preferred.
Minimum of (1) one year experience with culturally diverse populations who are experiencing serious life challenges; chemical dependency work experience preferred.
Catholic Charities is an Equal Opportunity Employer
Catholic Charities does not discriminate against applications on the basis of race, creed, religion, sex, color, gender, nationality, age, marital status, disability status, status with regard to public assistance, membership or activity in a local commission, sexual orientation or preference, ancestry, familial status, or any other legally protected group.