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Eagle Brook Church is a multi-site church looking for a highly relational and inviting Pastor of Guest Experience to join our campus team. This person will lead the Guest Experience team and the guest experience culture at the campus. A person skilled in vision casting, recruiting, training, and developing others will thrive in this role. They are passionate about exceeding guest expectations, so people experience the love of Christ. If you love creating environments where people feel valued, volunteers love serving, and people grow in relationship with God, you may be the perfect candidate.
Pastor of Guest Experience // EAGLE BROOK CHURCH
POSITION SUMMARY
Champions the guest experience at assigned campus. Focuses on creating engaging experiences and building transformational relationships. Builds and leads a team of volunteers to carry out Eagle Brook’s vision for Guest Experience ministries. Provides an environment in which volunteers are recruited, onboarded, connected, and growing spiritually to own Eagle Brook’s mission. Leads the Retail Services Supervisor to meet their ministry objectives. Collaborates cross-functionally with the central Ministry Development team and peers at other campuses. Reports to the Campus Pastor.
ROLES & RESPONSIBILITIES
- Leads the Guest Experience volunteer team
- Identifies, equips, inspires, and invests in volunteers
- Develops volunteer leaders, directors and team leads, to equip and lead core volunteers
- Meets with leaders one to one and in groups for spiritual and leadership development
- Manages volunteer schedules
- Oversees the guest experience from the streets to the seats
- parking lot
- lobby (greeters, hosts, kids’ check-in, retail, etc.)
- auditorium (hosts)
- Creates an environment in which volunteers are
- growing spiritually
- connected to the campus community
- inspired to own the mission
- Ensures an engaging community experience for volunteers gathering in Volunteer Central
- Leads, develops, and supervises the Retail Services staff at their assigned campus
- Executes ministry strategies and initiatives as designed by the Central Guest Experience team
- Works cross-functionally with a variety of central and campus teams
- Performs pastoral duties including visits, weddings, baptisms, funerals, and pastor on duty
- Oversees care ministries as assigned (i.e., One on One Care, Quest 180, Divorce Care, etc.)
- Supports campus teams as needed
- Other duties as assigned
QUALIFICATIONS
- Bachelor’s degree, seminary training, or equivalent combination of education and experience (typically 8+ years) preferred
- 2+ years’ experience building, leading, and developing effective volunteer and leader teams
- Follower of Jesus and aligns with Eagle Brook’s nine core beliefs
- Experience in developing others, supervision experience preferred
- Self-starter
- Skilled in problem solving and conflict resolution
- Ability to operate effectively in fast paced, team and cross-functional environments
- Strong communication skills written, verbal and interpersonal
- Must meet Biblical qualification for pastoral leadership
- Strong evidence of a Christ-centered life
WORK SCHEDULE
Generally, Sunday - Thursday. Hours include weekend services plus some evening hours for meetings or events. Need to be able to meet when volunteers are available or pastoral care is needed.
Classification: Exempt; Salary // Status: Full Time // Team: Campus Ministry
Subject to Work for Hire policy found in Eagle Brook Church employee handbook.