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Position Summary
The Assistant Community Manager supports and advances all efforts to maintain the efficient and safe management of affordable housing properties developed for senior citizens. The ACM helps maintain positive rapport and communication with employees, residents, regulatory agencies as well as community constituents.
Primary Responsibilities
Assist the CM with standard supervisory functions, including, recruitment, hiring, on-boarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, conflict resolution and allocating staff resources.
Act on the Community Manager’s behalf in the event of their absence.
Supports and advances initiatives that increase resident satisfaction and create a caring, well maintained community.
Model and help ensure compliance with CCH policy as well as funder and regulatory requirements.
Provide accurate financial recordkeeping by performing data entry, transmitting information electronically, and generating reports.
Perform timely and correct income re-certifications for all residents and to properly maintain the resident file system.
Prepare for site and other inspections (including REAC, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
Qualifications and Requirements
Highschool Diploma or GED required. Bachelor's degree (B.A.) from four-year college or university preferred.
CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.
A valid California driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.
Knowledge Skills & Abilities
Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs.
Prior experience with affordable housing UPCS/REAC Inspections and resident occupied project renovations.
Proficient with YARDI, Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.
Ability to serve with integrity, professionalism, and confidentiality.
Ability to prioritize tasks and consistently meet project deadlines.
Physical Requirements
Generally minimal physical exertion is required. Prolonged periods of sitting at a desk and working on a computer. Occasional lifting of heavy boxes and presentation materials occurs. Must be able to lift 15 pounds at times. Occasional local travel (10%) as appropriate. Must be able to access and navigate properties and the organization’s various office facilities.
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: One location