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POSITION: Case Worker (DN2S5700 Case Manager)
DEPARTMENT: Case Worker (DN2S5721 Lead Case Manager)
LOCATION: Oakland Garden Center Oakland, CA
SUPERVISOR: Family Shelter Director
STATUS: Non-Exempt / Full-time
The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
A. BASIC PURPOSE
The purpose of this position is to provide consistent stability and safety to the Shelter program through direct service to clients. This service includes professional interactions, distribution of case materials, budget guidelines, housing expectations, employment resources, housing resources, life skill training, communicating with donors, service providers and the community. This includes assistance with written and oral communications while maintaining confidentiality and professionalism.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
1. To provide case management to displaced families
2. Schedule, interview and evaluate needs of individuals
3. Develop and monitor case plans
4. Provide assistance in accordance with established schedules and guidelines
5. Maintain list of community agencies providing aid and make referrals where appropriate
6. Write and maintain confidential client case histories documenting requests, findings and services rendered
7. Convene twice monthly “House Meetings” and weekly Case Conference
8. Assist in outreach to bridge clients to additional Salvation Army programs
9. Work with the Director to maintain certification/compliance in the areas of Nutrition, Safety, and Clinical Standards
10. Compile records and prepare reports and statistics as assigned
11. Establish and cultivate professional community agency relationships and participate in area agency meetings
12. Participate in program development and implementation where a gap in service is identified
13. Ensure all housing and services provided to participants are of acceptable quality
14. Assist with enforcing the Policies and Procedures Manual for Garden Street Family Shelter
15. Be on rotation for the pager schedule, should an emergency warrant the need for professional staff
16. Other duties as assigned by Director/Officers
C. KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS
1. Ability to work effectively with others with demonstrated leadership qualities
2. Professional judgment and integrity holding in confidence all information pertaining to clients
3. Related experience with Substance Abuse programs and/or completion of ARC Program helpful, but not necessary
4. Must pass a criminal background check
5. Two years of actual experience working with the homeless, chemically dependent, or other human service fields required.
6. Must be able to work efficiently with Microsoft Word and Excel.
7. Good communication and time management skills
8. Sound judgment, problem solving and conflict resolution skills
9. Ability to handle multiple demands and priorities
10. Ability to relate to diverse populations
11. Strong functioning ability in both individual and teamwork environment
12. Demonstrate leadership qualities and be able to work with minimal supervision
13. Good writing, composition skills and computer skills
14. Be conversant with and supportive of The Salvation Army’s Mission
D. CERTIFICATES, LICENSES, REGISTRATIONS
1. Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
2. Must be 21 years or older.
3. Authorize The Salvation Army to add name to the CA DMV Pull Notice Program
4. Complete The Salvation Army vehicle course training.
E. PHYSICAL REQUIREMENTS:
1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. Ability to grasp, reach overhead, push, and/or pull objects
3. Ability to operate telephone
4. Ability to lift up to 25 lbs. for administrative positions
5. Ability to process written, visual, and/or verbal information
6. Ability to operate basic office equipment and tools PC, Fax machine, Telephone, Calculator, Copier, and Printer.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.