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The Case Manager I, Housing Stabilization is a direct service position that provides housing-focused services to transition individuals and/or families experiencing homelessness to housing. The Case Manager I, Housing Stabilization completes participant-centered assessments, creates individualized case plans, and facilitates mutual goal setting with the purpose of stabilizing housing resources/services to secure housing. Housing Stabilization activities include determination and referral to appropriate programs, assessment for rental subsidy assistance, facilitation of support services, and resource/service education. Target populations are identified and referred to stabilizers through Coordinated Entry, as well as from internal programs and outside agencies. The Case Manager I, Housing Stabilization often works outside of the office to meet program participants at an assigned program site or in homes. The Case Manager I, Housing Stabilization works with the internal network and external partners, maintains professional relationships and communicates effectively with all internal and external partners using shared tools provided by the agency. The Case Manager I, Housing Stabilization’s knowledge and understanding of relevant resources is housing-focused, trauma-informed, and oriented toward individual/family resilience.
Essential Functions
- Conduct screening and assessment with participants with the objective of determining housing barriers, and appropriate housing intervention.
- Divert, link, or schedule individuals and families with the appropriate housing-focused resources and/or services.
- Practice assertive engagement with individuals and families through persistent and creative activities to motivate, encourage participation, and promote follow-through.
- Provide team support to supervisor, shelter staff, and participant navigators to support participant’s success.
- Maintain up-to-date and thorough Case Records and document service encounters as required, input data in a timely manner in Homeless Management Information System (HMIS), DataLink, and/or Smartsheets.
- Respond to calls, emails, update requests and other inquiries in a professional and timely manner.
- Follow all best practices standards of care and Catholic Charities’ Policies and Procedures, including Release of Information, informed consent, confidentiality, and file documentation.
- Complete required trainings and certifications within the established time period.
Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.
Other Responsibilities
- Some travel within Sonoma, Lake, Mendocino, and Napa counties as needed.
- Work with Diocese of Santa Rosa and local parishes as appropriate and requested.
- Perform other related duties as assigned.
Agency Culture
It is essential that all employees of Catholic Charities aspire to the following:
- A commitment to the agency’s mission, vision, and values.
- A commitment to excellence in everything we do.
- A commitment to performance and quality improvement.
- A commitment to outcomes and measured results.
- A commitment to innovation and to what is possible.
Education, Experience, and Skills Required
- High School Diploma, previous experience working with individuals and/or families experiencing homelessness or equivalent, related work experience required.
- Understanding of causes of homelessness, experience working within social services and familiarity with community resources. Knowledge of Housing First principles and methods preferred.
- Ability to work under pressure with a positive, solution-oriented approach.
- Computer literacy required including experience with Microsoft 365 Suite.
- Strong written and verbal communication; organization, conflict resolution and problem-solving skills.
- Excellent interpersonal skills, cooperative, friendly, proactive, and helpful attitude with clients and co-workers. Ability to work closely with clients and other employees to ensure a positive and constructive environment within the program or department and throughout the Agency.
- Passion and enthusiasm for the mission of Catholic Charities and its clients.
- Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation. Must be willing and able to travel between agency sites.
- Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies prior to start of employment.
- Bilingual (English/Spanish) preferred, but not required
Equal opportunity employer
Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer, seeking the best and brightest. Our organization does not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance. We support, educate, create opportunities for, and ensure the wellbeing of our staff for the betterment of those most in need.
CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.
Job Type: Full-time
Pay: $22.00 per hour