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The Cultural Membership Services Manager is primarily responsible for overseeing renewal and upgrade strategy and operations, coordinating welcome and acknowledgment correspondence, managing benefit fulfillment, and providing a wide variety of sales,
customer service, administrative and clerical support for Grace Cathedral’s Cultural Membership & Visitor Experience (CMVE) program. This position assists in maintaining the membership and ticketing database and coordinating the department's day-to-day functions.
This is a regular, full-time, exempt position reporting to the Director of Cultural Membership and Visitor Services. The regular schedule is Tuesday through Saturday.
Job Requirements
• Minimum of three years of membership or visitor services experience with one year of demonstrated management experience, preferably in a non-profit setting
• Undergraduate degree or equivalent qualification preferred
• High proficiency in fundraising or ticketing software (Raiser’s Edge and ACME preferred) and Microsoft Office programs
• Must provide proof of being fully vaccinated against COVID-19 and follow all public health practices required by the cathedral
• Core functions and duties require being able to use a computer and telephone; reasonable accommodations will be made to enable qualified individuals with disabilities to fulfill the position's essential responsibilities
• Criminal background clearance required post offer
Salary and Benefits
We understand and believe that to attract and retain exceptional colleagues it is essential that compensation be highly competitive – and it is! The salary for this position will be determined based on the candidate’s experience, skills, and education.
Our benefits package includes 100% premiums for medical, dental, and vision coverage for employees and 100% for dependents! Our retirement plan comes with a 5% employer contribution and up to a 4% employer match. Along with generous paid vacation and sick time, we also have 14 paid holidays a year, including your birthday!
Working at Grace Cathedral
Grace Cathedral is San Francisco’s Episcopal cathedral for everyone – a place of an inclusive community, worship and spiritual practice, social justice, music, and the arts, yoga, and more. We actively work to advance racial, gender, and LGBTQ+ justice, environmental stewardship, citizen awareness, support for seniors, and an end to gun violence.
You may know Grace Cathedral as a house of prayer and healing for all people, an architectural treasure, and an impressive venue for inspired and provocative cultural and art exhibits and performances. But Grace Cathedral is also a great place to work!
Our mission is re-imagining church with courage, joy, and wonder.
We celebrate diversity, are committed to anti-racism, and seek job candidates who will bring their unique experiences to enrich our culture and organization.
For most positions, it is not required to belong to or practice a particular faith in order to work here, but everyone on our team is expected to be aligned with the vision, mission, and values of Grace Cathedral and contribute to achieving its strategic goals.
How to apply
• Email cover letter along with résumé to jobs@gracecathedral.org
• Include position title in the email subject header
• No phone calls