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The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Overview:
The Salvation Army is seeking a Homeless Initiative Program Manager to serve as a generalist responsible for the service implementation and client success. This position is responsible for executing goals and objectives of this program in accordance with The Salvation Army’s mission.
About the Initiative:
The Way Out is The Salvation Army’s response to the current homeless crisis in San Francisco. Over the next 10 years, the Army seeks to double its impact on homelessness by dramatically expanded it social services and repurposing real estate holdings.
About the Program:
The Homeless Initiative program provides residential treatment services for formally homeless adults suffering from substance abuse disorder. We provide a healthy sober living environment that includes individualized counseling, intense case management, job readiness, and life skills development. Prior to enrollment, participants are required to complete 3-6 months of treatment. The first year will be a pilot phase of the program in our existing facilities to provide a proof of concept and data set for a new facility in the coming years.
PRIMARY RESPONSIBILITIES:
Service Delivery 65%
Serve as day-to-day lead for all client facing matters related to The Way Out’s Homeless Initiative residential program
In collaboration with officers, initiative director, and existing residential treatment staff manage and guide support services in accordance with the organizations mission, values, and policies and procedures
Work closely with all social service support staff to further develop and implement high-quality programing that delivers individualized counseling, intense case management, job readiness training, and life skills development
Represent the program internally during planning meetings, board meetings and with external stakeholders including community groups, partners, and third-party service providers
Oversee and facilitate resident related community-building activities both internally and externally
Case Management and Client Outcomes 35%
Oversee client success: intake & assessment, individual service plans, ongoing case management, referrals, support groups, and other services that responds to the needs of clients.
Provide on-going supportive and/or case management functions in accordance with the problems, needs and strategies identified within the individual service plan in order to help the clients achieve the stated goals and objectives
Provide support, encouragement, accountability, and regular evaluation for clients while maintaining confidentiality
Connect residents with needed and available community resources (internal and external), follow-up with clients and agencies as appropriate to document use/success of referral.
Track resident case notes, outcomes and program deliverables
QUALIFICATIONS
Bachelor’s Degree is required; Master’s Degree preferred
Ability to work with government leaders, volunteers, and community groups, etc.
Ability to work with people from various backgrounds and cultures.
Knowledge of Microsoft Windows environment, including Microsoft Office. Must be fluent with Microsoft Word.
Self-motivated and able to motivate others.
Excellent organizational skills, detail-oriented, accurate and precise.
Verbal and written communication skills.
Ability to maintain good rapport and communication with other staff members, corps personnel, and the public.
Ability to handle multiple tasks and an ability to schedule time and resources.
Maintain confidentiality.
Capable of maintaining a high level of integrity.
Work independently and as a team member.
Strong knowledge of Salvation Army programs, practices, policies, and organization desirable.
Must possess a current Driver License
Commitment to diversity and the ability to execute on that commitment
Able to present themselves in a poised and professional manner
EQUIPMENT USED: Standard Office Equipment
PHYSICAL REQUIREMENTS: Ability to lift up to 25 lbs.