Homeless Initiative Program Manager

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PRIMARY RESPONSIBILITIES:

Service Delivery 65%

Serve as day-to-day lead for all client-facing matters related to The Way Out’s Homeless Initiative residential program
In collaboration with officers, initiative director, and existing residential treatment staff, manage and guide support services by the organizations mission, values, and policies and procedures
Work closely with all social service support staff to further develop and implement high-quality programming that delivers individualized counseling, intense case management, job readiness training, and life skills development
Represent the program internally during planning meetings, board meetings, and with external stakeholders, including community groups, partners, and third-party service providers
Oversee and facilitate resident related community-building activities both internally and externally

Case Management and Client Outcomes 35%

Oversee client success: intake & assessment, individual service plans, ongoing case management, referrals, support groups, and other services that respond to clients' needs.
Provide ongoing supportive and case management functions by the problems, needs, and strategies identified within the individual service plan to help the clients achieve the stated goals and objectives
Provide support, encouragement, accountability, and regular evaluation for clients while maintaining the confidentiality
Connect residents with needed and available community resources (internal and external), follow up with clients and agencies as appropriate to document the use/success of the referral.
Track resident case notes, outcomes, and program deliverables

QUALIFICATIONS

Bachelor’s Degree is required; Master’s Degree preferred
Ability to work with government leaders, volunteers, community groups, etc.
Ability to work with people from various backgrounds and cultures.
Knowledge of Microsoft Windows environment, including Microsoft Office. Must be fluent in Microsoft Word.
Self-motivated and able to motivate others.
Excellent organizational skills, detail-oriented, accurate and precise.
Verbal and written communication skills.
Ability to maintain good rapport and communication with other staff members, corps personnel, and the public.
Ability to handle multiple tasks and an ability to schedule time and resources.
Maintain confidentiality.
Capable of maintaining a high level of integrity.
Work independently and as a team member.
Strong knowledge of Salvation Army programs, practices, policies, and organization desirable.
Must possess a current Driver's License
Commitment to diversity and the ability to execute that commitment
Able to present themselves in a poised and professional manner

Divisional Human Resources Director

Lokasyon ng Poster ng Trabaho

San Francisco, California, United States