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Position Summary
The Relief Community Manager helps ensure the efficient and safe management of affordable housing properties that are developed and maintained to serve senior citizens. May provide support alongside an existing property manager or provide ongoing coverage for staff vacancies. Working across different sites within a designated region, the RCM provides work direction and guidance to property staff and helps ensure high-quality, safe housing to residents. Maintain positive rapport and communication with residents, staff, regulatory agencies, and other community stakeholders.
Primary Responsibilities
Performs standard supervisory functions, including, recruitment, hiring, on-boarding, training, coaching, mentoring, task assignment, performance evaluation, progressive discipline, conflict resolution and allocating staff resources.
Develop positive working relationships with residents, residents’ relatives, service providers, vendors, contributors, colleagues, and volunteers. Respond calmly, fairly, and professionally to resident complaints, clearly documenting discussions, etc.
Ensure that CCH policies and procedures are implemented to ensure compliance with legal requirements and all administrative agency rules and regulations.
Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines
Prioritize and assign work and projects amongst staff; Coordinate service work and monitor preventative maintenance work; Ensure that work schedules are followed.
Oversee improvement and major repair work; Identify what work can be performed by staff and what work needs to be completed by outside vendors.
Prepare for site and other inspections (including REAC, MOR and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
Work closely with the Portfolio Manager to develop the site’s annual budget. Administer the budget in a way that ensures a clean, safe and well-maintained building and environment for residents and staff, while operating within +/- 5% variance of the approved budget.
Direct the collection of rent, daily rent deposits, and communication of deposit information to the corporate office. Maintain an average 98% occupancy level or better.
Qualifications and Requirements
Bachelor's degree (B.A.) from four-year college or university preferred.
Prior property management experience preferably in an affordable housing environment.
Prior experience supervising employees.
CCH conducts background checks on all candidates who have received a conditional job offer. Satisfactory completion of background check is a requirement of employment with CCH.
Regional and/or national travel required. A valid driver license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.
Knowledge Skills & Abilities
Knowledge of HUD/Section 8, Tax Credits, and the systems related to managing these programs.
Prior experience with affordable housing UPCS/REAC Inspections and resident occupied project renovations.
Proficient with YARDI, Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
Strong analytical and problem-solving skills.
Strong interpersonal skills, including written and oral communications, listening, presentation, group facilitation, influencing and negotiations.
Effective use of mediation and conflict resolution techniques and processes for influencing performance management; Ability to resolve problems, handle conflict and make effective decisions under pressure.
Excellent organizational skills, attention to detail and time management skills with a proven ability to meet deadlines.
Ability to serve with integrity, professionalism, and confidentiality.
Ability to prioritize tasks and consistently meet project deadlines.
Physical Requirements
Generally minimal physical exertion is required. Prolonged periods of sitting at a desk and working on a computer. Occasional lifting of heavy boxes and presentation materials occurs. Must be able to lift 15 pounds at times. Ability to travel as necessary to fulfill essential duties. Must be able to access and navigate properties and the organization’s various office facilities.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Work Location: One location