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ESSENTIAL DUTIES & RESPONSIBILITIES
Administrative Support
- Oversee front desk operations, greeting and directing callers and guests, responding to general inquiries regarding programs and services, and ensuring coverage of the reception area.
- Develop procedures and systems that promote efficiency and enable volunteers to provide excellent service to guests.
- Regularly update HC voicemail system with current information, in both English and Spanish.
- Provide leadership and support for events and strategic projects.
- Gather and analyze data for regular reports and special requests.
- Ensure accurate financial records, including monitoring and tracking expenditures. Review monthly variance reports, and research and resolve discrepancies.
- Oversee the processing of invoices in a timely manner and initiating check requests according to internal protocols and timelines.
- Maintain and organize shared spaces, noting inventory of and ordering office supplies and print materials as needed.
Volunteer Team Leadership
- Manage recruitment, placement, and training of administrative and phone reception team volunteers.
- Oversee team schedules and responsibilities, ensuring workload is balanced and assigned appropriately according to skills, gifting, and interests.
- Intercede regarding issues and concerns. Escalate issues appropriately to the HC Executive Administrator.
DIRECT REPORTS
TITLE(S)
TOTAL 0
REQUIRED COMPETENCIES
- Collaboration
- Quality Orientation
- Team Leadership
- Action Oriented
- Problem Solving
- Coaching
- Stress Tolerance
- Communication
- System Management
- Delegating Responsibilities
VCC's expectations of staff is that we model healthy discipleship by being an active participant within the life of the church. This is demonstrated primarily by commitment to being a Shareholder. The Shareholder Commitment includes basic behaviors like attending worship services, exercising personal spiritual disciplines, Biblical conflict resolution, and tithing 10% of your income.
QUALIFICATIONS
EDUCATION High School Diploma/GED
EXPERIENCE 3 years minimum in administrative/hospitality environment
Fluent Spanish and English (written and spoken)
PHYSICAL REQUIREMENTS Sitting, Standing, Walking, Seeing, Hearing, Pushing, Pulling, Lifting