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Client Services Specialist
The Diocese of Covington Catholic Charities is seeking to hire a client care services specialist. The position is 40 hours per week.
Primary purpose: To assist, serve and support clients and inquirers seeking services and assistance, manage their case files, and provide customer service through the entire process.
Educational and Experiential Criteria:
· Bachelor’s Degree in a human service field.
· Client service focused: Good listener, problem solver, ability to remain calm and pleasant demeanor.
· Makes comprehensive human service assessments based on face-to-face and phone interviews.
· Ability to communicate effectively, verbally and in writing; and maintain confidentiality.
· Knowledge and understanding of community resources in Northern Kentucky.
· A self-starter who can multitask, stay organized, and keep accurate documentation.
· Desire to work as a team member.
· Roman Catholic Preferred.
Primary responsibilities include:
Client Care worker
· Respond to phone calls and walk-ins who are seeking a variety of social services, assist them in clarifying their needs and determining if our services are appropriate, or help identify other programs that would be more appropriate. Register applicants for our services or offer assistance with referrals as needed.
· Respond to requests for information and referral from other agencies or organizations.
· Assign clients to service providers and schedule initial appointments,
· Record all information regarding requests for service and the outcomes of those interactions in our case management database.
Pre-service Assistant
· Assist new clients with paperwork and enter information into the data system.
· Take and record payments from clients.
Other Administrative and Office Support Tasks
· Perform a clerical audit on case files
· Will be cross-trained to cover other Administrative Support Staff duties.
We offer an excellent benefits package including 3 weeks paid vacation (adjusted upwards for longevity), 14 holidays, 10 sick days, 2 personal days, a single health insurance plan, defined benefit pension plan, and be eligible to contribute to the 403b savings plan, long-term disability, life insurance, business travel mileage and reimbursement for approved expenses.
This job description should not be construed to imply that these requirements are the exclusive standards for the position. Staff will be expected to perform other related duties as assigned by the supervisor.
Submit resume, including at least three references, along with a cover letter and salary history by email
Job Type: Full-time
Pay: $17.50 - $21.00 per hour
Benefits:
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
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