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JOB SUMMARY
The Community Care Team Member serves the mission of Crossroads by welcoming and connecting people to Crossroads through the national team’s care systems: supports the social platform responses for services, creates a loving environment and extends hospitality through empathetic listening and building relationships.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Determine needs, answer inquiries, resolve problems, refer and guide to community, fulfill requests and maintain workflow for communication directed to Crossroads (via National systems which include but are not limited to: phone/voicemail, chat, email, text, website, social pages)
- Determine next steps for community members to engage to grow deeper in their faith
- Recruit, train, encourage and supervise volunteers in their role
- Collaborate with Crossroads’ National Teams to support and deliver Community Care best practices and ministry communication
- Clearly and consistently communicate the vision for Crossroads, Community Care, and First Impressions
- Write in the voice and tone of Crossroads while ensuring consistent messaging and branding
JOB QUALIFICATIONS
Education Requirements:
High School diploma or equivalent work experience
Experience / Skills Requirements:
- “Customer” Focus
- Customer Service
- Positive interpersonal skills and Interpersonal Savvy
- Team Building and Delegation
- Listening Training
- Phone Skills
- Verbal and Written Communication
- Problem-Solving
- Data Entry Skills (Google Drive: Google Docs, Sheets, Slides)
- Know the mechanics and best practices of Facebook, Instagram, YouTube, and Twitter
Critical Qualities:
- Takes initiative to understand ministry objectives, adapts to a changing and fluid environment, and proactively solves problems.
- High level of energy and work ethic, self-motivated and able to manage multiple tasks
- High relational capital
- Willing to take direction, humble and positive, mature judgment and winsome personality
- Willing to fully integrate into the Crossroads community
- Authentic. Communicates clearly, directly and honestly, even under stress, and does so with a sustained positive attitude and demeanor
- Possesses strong ethic of servant leadership and a passion for National Vision for Crossroads
- Self-motivated, driven, intuitive, and able to prioritize and work under pressure
- A strong written and verbal communicator who thrives on collaboration and teamwork
- An analytical thinker who exercises good judgment in a variety of situations
- Must commit to expectations in the Crossroads’ “I Promise” document.
Physical Requirements:
- Performs effectively under pressure, and against strict time constraints
- Must be able to walk up to 5 miles, standing, climbing, lifting, pulling, and/or pushing, carrying, reaching, and stooping as duties required
- Must be able to lift up 25 to 50 lbs
Scheduling / Travel Requirements:
- 16 hours a week
- Included nights and Sundays bi weekly