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Job Statement
It ensures the safety and security of the building and its residents by following building policy and procedures. Take direction from Team Leaders and supervisors.
Job Duties:
1. Monitor traffic through the lobby, ensure all guests check in, and correctly identify and follow building rules.
2. Accept and account for rental payments.
3. Be alert and log in any occurrence during the shift.
4. Follow all procedures in the desk manual.
5. Sort and distribute mail promptly.
6. Conduct periodic inspections of common areas of the building.
7. Report any hazardous conditions or emergencies to management, follow safety precautions, and log in to the book.
8. Must obtain vacation and sick time coverage by contacting other desk staff to ensure shifts are covered adequately. Responsible for desk coverage until a replacement arrives.
9. Attend all required meetings and court appearances.
10. Contact the assistant manager directly a minimum of four hours before shift if you cannot report to work.
11. Maintain a neat and clean appearance in the lobby. (Business casual attire)
12. Keep maintenance work order requests in the maintenance system and report emergency requests to Maintenance Department.
13. Must report to work promptly. This position requires travel and coverage for and between multiple buildings. Must have adequate transportation to work any shift at any location in the on-call, sick, vacation coverage.
14. At no time will this position cover more than two consecutive shifts within 24 hours,
(initial)
15. Must be able to communicate effectively with residents and staff members.
16. "Time Away From Work" requests must be submitted two weeks before submission and authorized by your direct supervisor by all other NCR HR policies.
17. Will is not become personally involved with residents or direct staff in or outside the workplace (i.e., physically, emotionally, financially, etc.) A single violation is grounds for immediate termination of employment.
Additional Duties:
The above statements describe the general nature and level of work being performed. They are not intended to be a 100% exhaustive list of all duties; indeed, management may assign additional responsibilities as required.
Specialized Knowledge and Skills:
1. To have an understanding, appreciation, comm, mission, and philosophy of NCR and the Supportive Housing Division..
2. Exc. Lent customer service, multi-task, and detail or detail-orientedlity to follow directions and all procedures in the front desk manual.
3. Ability to communicate effectively both orally and in writing.
4. Basic math and analytic skills.
5. Strong organizational skills
6. To be skilled in conflict mediation and negotiation.
7. To be able to demonstrate clear, professional boundaries.
8. Ability to work in a team environment.
9. Ability to act as a profprofessionallyerstanding for low income-incomeless individuals and their specific needs.
11. Knowledge about crisis prevention, intervention and reso,lution techniques and ability the o match such techniquestylescular circumstances and individuals.
12. Acknowledges and agrees to a straight 8-hour sh8-fourth access to kitchen and restroom
facilities. Initials
Job Requirements (Education, Training, Work Experience):
Must have at least 1 year of current work
High School Degree or GED
Desk Clerk Standards:
1. Monitor traffic through the lobby by the ensuring that all guests check in check-in
2. Monitor traffic by ensuring that all guests provide proper identification and that/they follow policies and building rules while in the building (verified by guest log and overnight sheet).
3. Be alert (verified by hourly documentation in the log) and log all occurrences during the shift.
4. Be at work on time with no more than a 5-minute grace period.
Customer Service Standards:
1. Answer phone; 1 the the the the the the the the the -3 rings. "Thank you for calling - How may I direct your call?"
2. Take phone messages which include: (STAFF ONLY)
The name of the person who the message is for
The message
The name of the person who is leaving the message
The time
The date
The initials
3. Buzz in all residents/visitors/staff within 1-3 seconds.
4. Sort mail and place in appropriate boxes within 20-45 minutes of receipt
5. With all interactions, Desk Clerks will say please, thank you, thank you, find out for you, or ask if they may help in directdirectthe appropriate person.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, ancestry, military status, disability, genetic information, and other characteristics protected by applicable law.
Learn more about our organization in the video below.