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JOB SUMMARY - FULL TIME
The Senior Research Analyst leads projects and independently delivers quantitative and qualitative insights on key ministry questions and initiatives. They work with the broader Research and Insights Team to serve as a strategic consultant to other Ministry Leaders helping them uncover insights about their products, services, and community members. They will own volunteer relationships and are responsible for helping lead how Crossroads innovates on our current ministry model. This Senior Research Analyst role has a focus on new product/program innovation and will have a great impact on Crossroads’ strategy.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Analyzes data to inform strategic ministry choices, making those ministries more effective
- Develop new and actionable research approaches to answer key ministry questions.
- Produce documentation, trainings, reports, presentations, etc. for methods and projects
- Advise and consult other ministry teams on their research objectives and educate them on the appropriate qualitative and quantitative research methods
- Perform research tasks, both quantitative and qualitative, from client consultation to research design to delivery
- Influence strategy initiatives with key partners including Marketing, Site Teams, Site Support, and Leadership Team
JOB QUALIFICATIONS
Education Requirements: Bachelor's Degree in Marketing, Psychology, Economics, Statistics, Business, or other related field
Basic Requirements:
- 5+ years experience with primary research (quantitative and qualitative) required
- Experience and strong skills in implementing a variety of quantitative and qualitative research methods such as: surveys, interviews, A&U, segmentation, conjoint, focus groups, ethnographies, brand health, and Voice of the Customer programs
- Proficient in creating appropriate sample compositions for research surveys
- Experience with product innovation frameworks and processes as well as user experience testing
- Understanding of research and data tools including: Qualtrics, Decipher, Excel, SPSS, JMP etc.
- Ability to create methods and deliverables that do not have organizational precedent
- Able to work with and lead volunteers as they make themselves known to the Crossroads Insights Team
- Must commit to expectations detailed in the “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, and pursuing personal purity
Physical Qualifications:
- Performs effectively under pressure and against strict time constraints.
- Must be able to work in common office conditions (sitting at a desk, working on a computer for 60 minutes at a time, etc.)
Desired Qualifications:
- 8+ years experience with primary research (quantitative and qualitative)
- Proficient in advanced quantitative research methods (weighting, tabulation, statistical modeling, etc.)
Scheduling / Travel Requirements:
- Typically 9am-5pm M-F, but some nights and weekends required
- Travel outside of Cincinnati rare, but possible
Job Type: Full-time