Apply on
Essential Functions/Responsibilities:
- Monitor technical problems and correct deficiencies; monitor processing systems for efficient utilization.
- Answer customer inquiries relating to bank products and services. Inquires may be received via ITM session delivered through ITM routing technology or through digital channels such as email, social media and online chat.
- Recognize sales opportunities and refer clients to sales associates
- Remain current on products, services, policies and procedures
- Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank
- Resolve customer issues through account research and utilization of support materials and resources
- Perform customer account transaction and maintenance activities accurately
- Strive for first contact resolution of customer inquiries, transactions and problem resolution
- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership
Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:
- High school diploma or general education degree (GED)
- Must have strong communication skills in a face to face environment and be comfortable being on camera.
- Demonstrated ability in providing excellent customer service
- Strong interpersonal, verbal and written communication skills.
Preferred Knowledge and Skills:
- 1+ years of experience working in a customer service environment
- Working knowledge of database software, such as Jack Henry Silverlake, Teller Now/Network Manager or other customer information systems
Level of Complexity and Scope:
- Entry level position within the Client First Center of First Financial Bank
Degree of Independence and Decision-Making:
- Resolve customer issues through account research and utilization of support materials and resources
Required Supervisory Responsibilities:
- N/A
Physical Requirements:
- N/A
Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
Development and Training (Optional):
- All job-related systems overview including Log in & passwords, Outlook, Learning & Development, Workday
- Intranet overview
- SilverLake/CIF
- Teller Now/Network Manager/AIT Dashboard
- Completion of all assigned Learning & Development courses required for this position
- Yearly Compliance requirements per Risk Management Department
- Completion of all additionally assigned and/or required training
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.
We are an E-Verify Employer.