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FPC Dallas has adopted a mandatory vaccination policy to safeguard the health of
our employees and their families, volunteers, and those we serve.
Homeless Services Admin
Approved: [Insert date here upon approval]
Status: [TBD by SDO]
Reports to: Manager of Homeless Services
Position Summary
Without a state ID, people can't get a job, access social services and sometimes can't even be served at a food bank. Homeless Services Department at The Stewpot aids neighbors in gathering the necessary documents to obtain vital documents; such as an ID, as well as assist them in the process or ordering and obtaining them. These vital documents assist the client in gaining housing, employment, and primary care services. The Stewpot also allows clients to utilize our address in order to retrieve these documents and any other vital mail if they do not have a current address.
The Homeless Services Admin works closely with the Homeless Services Case Managers and Front Desk Staff to help streamline our mail services and as well as our vital document distribution. This position is responsible for the administrative work behind receiving and distributing mail and vital documents to our clients.
Essential Functions
Receive, organize/sort, and distribute mail to clients in the Homeless Services Department Mail.
Review mail services policies with potential clients and verify all clients receiving mail are eligible for services.
Scan in vital documents (IDs, SSNs, B.Cs, Voter Registrations) received for clients into HMIS database.
Notify clients when their vital documents arrive at The Stewpot and coordinate pick up.
Manage the document bank system where we store client’s vital documents.
Assist clients in retrieving items from the document bank
Work with volunteers to assist in the sorting and organization of mail
Assist the front desk staff with making Stewpot IDs
Core Competencies
Interpersonal Skills: Relates well to all kinds of people including peers, superiors and subordinates, inside and outside of the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; is seen as approachable.
Attention to Detail: Consistently attends to the many small pieces which must be assembled into an organized whole; follows up on missing or out of balance items; resolves unanswered questions needed to address a problem; keeps the larger picture in mind while tending to the smallest of details.
Compassion and Care: Exudes a natural sense of care for the well-being of others; responds with empathy to the life circumstances of others; communicates a sense of support in his or her very presence; demonstrates appropriate and boundaries expressions of care.
Initiative: Enjoys working hard; is action oriented and energetic about worthwhile activities; not fearful of taking calculated risks; seizes opportunities; sets demanding but achievable objectives for self and others.
Technical Expertise: Acquires and demonstrates the technical skills required to proficiently execute the essential functions of the job; understands which skills are lacking and seeks to develop those skills; continually works toward the mastery of technical proficiency.
Decision Making and Problem Solving: Uses sound logic to approach difficult problems and apply effective solutions; can distinguish between symptoms, causes and implied solutions; decides in a timely manner based upon a blend of research, experience, risk-taking and judgment.
Qualifications
Degree: High School Diploma, Bachelor’s degree in social work or social services related field preferred
Experience: 1+ years working with people experiencing homelessness or other social services experience
Note
This description contains the information and facts considered necessary to describe and evaluate the duties of this position fairly and equitably. It should not be considered an exhaustive description of all the work requirements to be performed, but indicates the kinds of duties and levels of responsibility required by the position. The Manager of Homeless Services may add or remove responsibilities as occasion may require.