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Full Job Description
Job Title: Connection Center Resource Navigator Case Manager
General Statement: The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. Our mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Corps/Department: Divisional HQ – Connection Center
Reports to: Connection Center Program Director
FLSA Status: Regular, Part-Time (up to 29 hours per week), Non-Exempt. This position pays at $22.00 per hour and includes both vacation and sick time-off accruals.
Scope of Position:
The Resource Navigator Case Worker position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Resource Navigator Case Worker is responsible for working in conjunction with Housing Now and the Coordinated Entry Specialist, to provide tailored referrals to the appropriate agency based on individual programs criteria. The Resource Navigator Case Worker will provide case management services using homeless diversion and prevention strategies. The Resource Navigator Case Worker will also be responsible for using HMIS and Salvation Army databases to document assistances, referrals, and to track assisted households monthly, for at least one year. Provides easy access to tailored solutions for families in Metro Denver that are experiencing homelessness, are at risk of experiencing homelessness, or who are precariously housed, to promote long term housing stability.
Essential Functions:
Answers calls for information regarding The Salvation Army’s assistance programs and other community resources
Assess needs and identify resources to establish individual case plan
Connect qualified candidates with their appropriate partner agency
Provide tailored case management and financial assistance when appropriate
Documents calls accurately utilizing a computerized internal database
Record and track assistances in HMIS according to HUD standards
Completing all required assessments with households to determine program eligibility
Use active and compassionate communication skills
Other duties as assigned
Education and Work Experience:
Bachelors degree in social work or a related field is required
Master’s degree in social work or a related field is preferred
Required one-year experience with providing casework services
Experience working with individuals from a variety of backgrounds and educational levels required Customer service experience
Knowledge, Skills and Abilities Required:
Have a passion for The Salvation Army mission
Demonstrated history of providing professional, effective case management with households
Desire to serve others by building on their strengths
Competent in working independently within clear parameters
Excellent customer service skills
Able to creatively problem-solve and think on their feet
Excellent attention to detail skills
Strong communication and people skills in person, over the phone, and via email
Experience with HMIS and Clarity database systems, preferred
Previous experience working with populations experiencing homelessness or working with vulnerable populations, preferred
Trauma Informed Care and Crisis Prevention Intervention knowledge, preferred
Minimally 21 years of age; possessing a valid Colorado Driver’s License
Critical Thinking
Sound judgment and decision making
Skilled in working with a team
Customer service orientation
Excellent oral and written communication skills
Attention to detail
COVID Statement: All Salvation Army employees working at a facility covered by this order (Denver City COVID – 19 High-Risk Setting Requirement per Mayor Hancock) must be fully vaccinated.
Software-related skills: Microsoft Word and Excel required, Microsoft Outlook, Working knowledge of integrated database applications and ability to use new software programs with basic training.
Physical Requirements: Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift up to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualifies individuals must be able to perform the essential duties of the position with or without accommodation. A qualifies person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.
The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to proclaim the Gospel of Jesus Christ and meet human needs in His name without discrimination.