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ESSENTIAL DUTIES:
- Answer inbound calls professionally, with high energy and a positive attitude.
- Quickly resolve inquiries.
- Input confidential data into various databases.
- Generate, print and mail Acknowledgement Letters and Tax Receipts.
- Pickup and process mail from various PO Boxes at the Post Office.
- Internal auditing and filing of completed transactions
EDUCATION and/or EXPERIENCE:
- Minimum of an Associate degree in management, business administration or relevant field preferred.
- 2-5 years of experience in customer service preferred.
- 2-5 years of experience in data entry preferred.
- 2-5 years of experience in accounts receivable and general ledger preferred.
COMPETENCIES:
To perform this job successfully, an individual must be able to perform each essential duty and demonstrate each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficiency in the Microsoft Office Suite (with emphasis on Word and Excel).
- Experience with Raisers Edge, or similar CRM database.
- Ability and desire to engage in conversations with donors via the phone and written correspondence, assisting donors with options to increase their giving.
- Ability to respond accurately and thoroughly to customer inquiries.
- Must be a resourceful and creative problem solver and one who looks forward to anticipating areas of concern or risk; able to work with team members to find solutions when unanticipated issues develop.
- Flexibility with scheduling and daily duties and ability to adapt to change.
- High attention to detail, with demonstrated organizational skills.
- Solid understanding of gift processing and/or fund-raising principles.
- Experience with data entry via manual and data imports.
- Understanding of data integrity and creating/running database queries to ensure compliance.
- Solid understanding of payment processing for accounts receivable and general ledger.
- Aptitude to handle multiple responsibilities simultaneously.
- Absolute commitment to handling confidential information with sensitivity, integrity and accuracy.
- Ability to work outside the normal schedule to accommodate the extra load of calls and data entry, during peak times.
- Team player who strives for excellence, embraces our culture and is willing to go the extra mile for the team.
- Open to ideas and placing team interests above self.
- Intellectually curious and has a passion for the Mission and Vision of the organization.
- Good judgement and intuition around group dynamics, considering the impact of words and actions.