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Function:
Support individuals who are guests of Aloft by helping them become permanently housed. Core activities will include ongoing case management services for participating guests which includes assessment, identifying and addressing barriers, referrals to appropriate Salvation Army and community resources, and database recording of all activities. The case manager will also liaise with landlords, and permanent supportive housing agencies in the Denver Metro community on behalf of participating guests. The case manager will use the Day Center service hours to recruit and initiate supportive relationships with homeless guests who are not connected to services or have not established a personal housing plan. Some weekend work hours may be required.
Duties and Responsibilities:
- Strong communication and people skills
- Demonstrated history of providing professional, effective programming to individuals who are homeless
- Ability to complete timely and detailed documentation (including assessments)
- Ability to use professional discretion to determine appropriate interventions
- Desire to serve others by building on their strengths
- Strong skills in customer service
- Competent in working independently within clear parameters in a team environment
- Bi-lingual (preferred)
- Possess Colorado driver’s license with the ability to be insured under The Salvation Army criteria
- Complete internal Protect the Mission training within first three months of employment
Qualification and Education Requirements
Bachelor’s degree required.
Two years’ work experience with homeless populations in crisis.
Experience with providing case management required.
Must have some experience working with poor and culturally diverse populations.
The individual must have/obtain current certification in first aid and CPR skills or obtain them within six months of hire.
The individual should have crisis intervention and non-violent mediation skills.
Additional Knowledge, Skills, and Abilities Required:
Excellent communication skills both written and verbal, ability to make public presentations, ability to manage databases, administer complex systems, and follow program policies. Ability to oversee program budget. Ability to discern appropriate approaches and solutions in highly complex cases.
Software-related skills:
Microsoft Word and Excel, and email required. Working knowledge of integrated database applications and ability to use new software programs with basic training.
The Salvation Army Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Acknowledgement of Religious Purposes of The Salvation Army
I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.
Physical Requirements:
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.
Statement of Confidentiality:
The Case Manager occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.
Employment at Will
Employees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change the at will employment relationship through oral or written promises.