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Develop and deliver beginner, intermediate, and complex technical training programs in live and virtual classroom and online environments to support business unit training requests. Manage complex training and development projects while working with subject matter experts from all business units. Develop training programs using current instructional design techniques and online content authoring software. Conduct training program assessments to ensure meeting of learning objectives. Work with managers and leadership on performance consulting projects that may result in nontraining-related solutions. Evaluate training effectiveness and develop recommendations for program improvements.

Responsibilities

I. Develop and deliver beginner, intermediate, and complex technical training programs that may cross organizational levels and roles and include both live and virtual classroom environments.

II. Conduct needs assessment to identify learning objectives. Develop training content to meet the needs of assigned client groups and/or to improve upon the quality of existing content.

III. Manage complex training and development projects, working with subject matter experts, management, and instructional designers. Project work includes needs assessments, curriculum development, course content development, program assessments, and participant testing/evaluations. Work with senior managers on performance consulting projects that may result in nontraining-related solutions.

IV. Identify appropriate training media and methodologies based on audience-learning styles, nature of training being delivered, audience location, point within the learning process, etc., within the context of business needs and constraints. Training methodologies may include group lecture, role play, simulation exercises, self-study, on-the-job training, computer-based training, etc.

V. Consult with managers to identify training needs and to ensure course content, training methodologies, and training materials meet those needs. Conduct formal training program assessments to identify gaps between learning objectives and learning outcomes. Provide recommendations for and make changes to curriculum.

VI. Develop and administer tools to measure effectiveness of training programs. Make recommendations based on these measurements to improve quality of training programs.

VII. Provide feedback and coaching to client audience in one-on-one and group settings.

VIII. Create individual development plans based on formal assessments and manager feedback.

IX. Ensure program administration needs are met to include communications, scheduling, roster management, materials production, facilities coordination, participant tracking, etc. Answer participant questions related to training.

X. Identify needs and provide recommendations for utilizing outside resources. Source third-party training vendors. Handle vendor management to include coordination of resources and ensuring quality of product and service levels delivered.

XI. Travel to field to conduct training as needed.
Qualifications

1. Prior Experience:

• A minimum of five years' experience in a learning and development environment associated with developing, delivering, analyzing, and measuring learning programs.
• Significant property and casualty insurance-related experience in sales, underwriting, insurance coverage's, or claims.
• Learning management systems knowledge and project management concepts and techniques are required.

2. Education:

• Bachelor's degree or equivalent industry experience is required.
• Advanced studies in areas related to instructional technology, management, or organization development preferred.
• Evidence in continuing education in the insurance industry and/or field related professional designations are preferred.

3. Necessary Knowledge and Abilities:

• Strong knowledge of instructional design principles and concepts.
• Proven ability to engage audiences in learning topics and to quickly and effectively respond to audience needs.
• Proven ability to identify different learning styles and to select optimal delivery methods to achieve desired outcomes.
• Strong knowledge of common e Learning software applications and familiar with emerging e Learning tools.
• Ability to obtain and maintain designated license.
• Must have significant technical knowledge of commercial insurance forms, rates, and rules.
• Ability to learn Church Mutual's line of insurance procedures and processes.
• Ability to facilitate and train others on Church Mutual's products.
• Organized, analytical, and self motivated.
• Ability to travel to field to conduct training.
• Strong knowledge of project management concepts and techniques.
• Strong knowledge of needs assessment, change management, and team building.
• Excellent knowledge of instructional design philosophies and adult-learning principles.
• Strong presentation and written and verbal communication skills with the ability to relate to and explain complex technical concepts.
• Problem-solving skills.
• Excellent knowledge of Microsoft Office Suite.
• Ability to learn Microsoft CRM Dynamics and Church Mutual proprietary systems and processes.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $57,261.00 - $127,652.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

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