Operations Coordinator Level 1/Shelter Aid

Coordinator Full Time

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Scope of Position: The Salvation Army is seeking an Operations Coordinator Level I to assist at a “recovery center” to provide a space to rest and recover for persons experiencing homelessness and COVID-like symptoms, or who have confirmed COVID-19 infection, and/or other symptoms of potentially communicable diseases. This project is designed to minimize the spread of COVID-19 and other diseases among this vulnerable population by identifying sheltered and unsheltered individuals with symptoms and providing a space to safely recover. The recovery center will be overseen by the Denver Metro Social Services Director and supported by remote medical and behavioral health consultants.

The following are in place to ensure the safety and health of all staff working on-site:

  • Appropriate Personal Protective Equipment (PPE) (mask and gloves) for all on-site staff
  • Training of all staff on appropriate use of Personal Protective Equipment (PPE)
  • Sanitization supplies

This is a $20.00 per hour, part-time position and is eligible for vacation and sick time-off accruals.

Essential Functions:

  • Embody passion for the Mission of The Salvation Army and programs
  • Monitor and oversee all operations at recovery center; provide problem solving, trouble shooting, organization and leadership
  • Coordinate and communicate with The Salvation Army, Jefferson County Regional Homeless Coordinator, Jefferson County Public Health, remote medical and behavioral health consultants and other partners to ensure smooth operations
  • Be the go-to staff person on site for internal and external partners. Provide intake, communication of expectations, provide conflict resolution and accountability for guests using a trauma-informed approach.
  • Work closely with the remote medical consultants, care managers and partners to develop and implement appropriate protocols for operations, staffing, safety and security, services, etc.
  • Check-in with guests daily and respond per protocol to any reported or observed emergency needs
  • Initiate and respond to ongoing communication with Jefferson County Regional Homeless Coordinator, hotel staff and related agencies to coordinate services, program entry and exits, and serve as a liaison to referral services not offered by on site partners.
  • Ensure coordination and provision of meals/snacks to individuals in the recovery center according to schedule.
  • Accurately complete data entry into the Homeless Management Information System (HMIS) and detailed record keeping of any program documents and forms.
  • Flexible schedule that includes the ability to work evenings, overnight and/or weekends

Education and Work Experience:

  • Minimum High School Diploma or GED required, Associates or Bachelor’s degree preferred.
  • At least one year of experience working with vulnerable populations, as demonstrated through education or work experience
  • Customer services experience; effective communication and people skills
  • Experience with trauma informed care and crisis management techniques, preferred

 

Knowledge, Skills and Abilities Required:

  • Desire to serve others who are overcoming hardships and experiencing homelessness
  • Ability to establish and maintain professional boundaries
  • Ability to work independently or in a team; ability to collaborate with staff and other homeless services providers.
  • Ability to assess emergency situations and respond effectively using de-escalation techniques
  • Successfully pass background check
  • Proficient written and verbal skills in the English Language
  • Must be prompt and dependable
  • Ability to work independently and with minimal supervision
  • Exceptional time management and problem-solving skills
  • Ability to coordinate various schedules and tasks
  • Complete internal Protecting the Mission training. Complete HMIS training, if not currently trained; Complete additional trainings as assigned by supervisor.

COVID Statement: All Salvation Army employees working at a facility covered by this order (Denver City COVID – 19 High-Risk Setting Requirement per Mayor Hancock) must be fully vaccinated.

This position is funded by grants from the City of Denver. If the grant funding should end, the position also end.

About The Salvation Army:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army’s ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in his name without discrimination.

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