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Job Location
ARCHDIOCESE OF DENVER MANAGEMENT CO - Denver, CO
Salary Range
$65,000.00 - $75,000.00 Salary/year
Ministry/Parish/School Administrator Support Program Manager
Job Scorecard Updated: 7/25/2022
Feeling ready for a career that gives you the freedom to openly live out your values, foster your spiritual life, AND excel at your work? Do you desire to work where you will personally make an eternal impact on the world?
As you look around, you may notify our societal underpinnings, cultural norms, and our overall ethos in America no longer supports and buoys those seeking to follow Christ. At this pivotal point in history, there is a fantastic opportunity to rediscover the power of the Gospel and to bring people to the saving grace and abundance of life in Jesus Christ. If you feel a tug on your heart to live on a mission for the glory of the Father, we would love to meet you.
The Archdiocese of Denver seeks a driven, thorough, service-oriented person who loves to assess, understand, and deliver resources, support, and training. Under the guidance of the Director of HR Operations, this position is responsible for the creation and execution of learning & development resources and a strategy for business managers that assesses competency-based training needs, organizes individual development plans, facilitates consistent training pathways, and tracks training progress and performance to support overall success. The training and support resources will be based on the immediate needs of HR and Parish Finance, as well as a strategic assessment of the intersection of needs the business managers are expressing as well as the strategy of the Archdiocese. As we build out a center of excellence for serving our parish administrators and business managers so they can assist our priests on a mission, your work will serve as a critical foundation for building that strategy.
The Mission of the Archdiocese of Denver:
The Archdiocese of Denver exists so that in Jesus Christ, all might be rescued and have abundant life for the glory of the Father. At the Archdiocese of Denver Pastoral Center, we seek to live this mission by living the following values. You will love working here if you aspire and strive to live these.
Abide in Relationship: Having become sons and daughters of the Father in Baptism, we grow in relationship with him and our neighbor.
Be the Cavalry: We desire to build up God's Kingdom and rescue our neighbor. The work to be accomplished is ours. No army is coming; we are the cavalry.
Confound the World: We recognize where we were on a mission to proclaim the power of the Gospel in the modern wilderness, a hostile land that requires courage in the face of opposition. Our joyful, countercultural witness perplexes the world and plants seeds of curiosity about its origin. We love our enemies and pray for those who persecute us (Luke 6:27) so that they may be rescued and abide in relationship with God (cf. 1 Timothy 2:4).
Essential Job Responsibilities (and KPIs for each: what success looks like in this role will have a quarterly review to assess and determine how to continue to build out the position):
Assessment of Needs *Metric: Documents with needs assessment created, reviewed by HR teams and Parish Finance teams within first quarter on the job and updated semiannually
- Analyze surveys from Business Managers on needs and present findings with priority levels to the Director of HR Operations
- Analyze with HRIS Administrator Help Desk Ticket needs from Business Managers and present findings with priority levels to Director of HR Operations
- Analyze with Mission Support Concierge the volume and specificity of tickets coming to HR and present findings with priority levels to the Director of HR Operations
- Analyze surveys from Business Managers on needs and present findings with priority levels to the Director of Parish Finance
- Analyze with Parish Controller needs from Business Managers and present findings with priority levels to Director of Parish Finance
- Analyze with Mission Support Concierge the volume and specificity of tickets coming to Parish Finance and present findings with priority levels to the Director of Parish Finance
- Tracking Business Manager transitions and needs for support in that parishes
Creation of Resource Library
*Metrics: Creation of new Business Manager resource guide approved by Director of HR Operations or Director of Parish Finance Goal: 6-8 new resource documents per quarter:
- Setting up meetings with HR specialists to develop key process documents/resource documents based on findings from various assessments above
- Setting up meetings with Parish Controllers/Director of Parish Finance to develop key process documents/resource documents based on findings from various assessments above
- Appropriate policy documents created/updated and sent out regularly for Business Manager use from HR and Parish Finance
- Review of Denver Parish Connect Knowledgebase organization and proposal to Director of HR Operations and Director of Parish Finance for reorganization according to Business Manager needs
- Manage, edit, and organize resource documents per department (HR and Parish Finance) and get posted on respective sites (Denver Parish Connect/Paycom/ParishSoft), as required
Ongoing Communication to Business Managers
*Metrics: Weekly/Bi-weekly communication in Mission Link email or Business Manager email list
- Sending out updates when added resources are published on Denver Parish Connect
- Reminder emails pointing Business Managers back to training as calendar shifts
- Process emails sent out to Business Managers according to the the Business Manager calendar
- Being the primary liaison for Business Manager deanery groups
Development and Execution of Training for Business Managers
*Metric for success: Reduction of Fresh Desk tickets by 30% and 20% within the first six months, 60% and 40% within the first year for HR and Parish Finance, respectively)
- Build (with direction from HR and Parish Finance) ongoing training for Business Managers
- Execute Business Manager training courses (Orientation and follow-up training)
- People Support liaison for the bi-annual Business Manager Formation Day efforts from the People Support office (develop follow-up survey)
- Coordinate monthly Business Manager Learning Labs (coordinate departments who will be foremost trainers, put together schedule, communicate and coordinate with Business Managers for attendance and follow-up surveys
- Create, produce, and maintain regular metrics reporting to evaluate compliance with required training for Business Managers
- Lead/assist in-person business manager training, as necessary
Business Administrator Fill-in Support
- On a limited basis, may be asked to fill in minimal duties when a business manager is out on PTO, as requested by the Directors of HR and Parish Finance
Other duties as necessary
EDUCATION AND EXPERIENCE:
- 3-5 years of experience as a Business Manager, Bookkeeper, Internal Auditor, or HR professional experience
- Bachelor's degree in business, finance, accounting, human resources, or other related field required.
COMPETENCIES AND QUALIFICATIONS:
- Must be a practicing Catholic in full support of the Mission of the Archdiocese to proclaim the Gospel of Jesus Christ
- An ability to maintain strict confidentiality regarding all information and issues addressed under this position in the AOD Human Resources department and all other entities of the Archdiocese of Denver; Must be able to recognize and respect confidential information in any form.
- Team Player: Able to work collaboratively in a team environment and within the organization's direction. Willing to do whatever is asked for the good of the team and mission without complaint. Able to establish rapport, put people at ease, and show genuine interest in others' needs and feelings at appropriate times; Flexibility in the face of change and conflict is required.
- Must have the ability to communicate confidently and patiently.
- Must possess excellent verbal and written communication skills for developing resources and liaising with business managers.
- Consistently perform all job duties with a high degree of accuracy while meeting necessary deadlines.
- An ability to adjust constructively and flexibly to meet the requirements of different work situations; maintain patience, confidence, and composure under pressure or adverse circumstances without compromising the timely completion of job duties.
- Strong organizational skills and proficiency with PC applications and Microsoft Office programs, especially Word, Excel, PowerPoint, Outlook, etc., are required. Knowledge of basic accounting principles; ability to compose and proofread confidential correspondence, forms, tables, and charts required
- Experience in design and documentation of curricula preferred.
- Software experience must be proficient with Paycom, Parishsoft, VIRTUS, Microsoft Office Suite, and Adobe, as well as a generally sound understanding of navigating other information systems.